lZ
langa Z
1 reviews | Active since Aug 2021
07 Aug 2021, 04:03
BAD SERVICE
What is going on in dawn park ? i have been without internet since monday , its saturday now , the WHOLE week im down , this is really frustrating now , even worse you cant even speak to a manager , the whatsapp response takes forever and they keep logging tickets saying technician will come , THE WHOLE WEEK WITHOUT INTERNET AND NO PROPER RESPNSE , this is unacciptible now .
Helpful (0)
Replies (3)0
Replies (3)
Evotel South Africa's replyOfficial
07 Aug 2021, 08:38Hi there!
We are happy to say that our teams were able to sort your line out for you!
Thank you for providing us with all the details we needed upfront. The Dawn Park outage was extensive and our teams worked late into the evenings to get it sorted out. We recognize the absolute need for constant connectivity (especially during these times) and we consider timely restoration of the network once an outage has occurred to be paramount. We appreciate the patience extended to us by the Dawn Park community and we are sincerely sorry for the disruption to the services we normally render.
We are, however, thrilled to hear that your line is now healthy and functional once more and we encourage you to reach out to us on our various social media platforms if you ever need information or assistance in the future.
We are happy to say that our teams were able to sort your line out for you!
Thank you for providing us with all the details we needed upfront. The Dawn Park outage was extensive and our teams worked late into the evenings to get it sorted out. We recognize the absolute need for constant connectivity (especially during these times) and we consider timely restoration of the network once an outage has occurred to be paramount. We appreciate the patience extended to us by the Dawn Park community and we are sincerely sorry for the disruption to the services we normally render.
We are, however, thrilled to hear that your line is now healthy and functional once more and we encourage you to reach out to us on our various social media platforms if you ever need information or assistance in the future.
Evotel South Africa's reply07 Aug 2021, 08:38
Official
Hi there!
We are happy to say that our teams were able to sort your line out for you!
Thank you for providing us with all the details we needed upfront. The Dawn Park outage was extensive and our teams worked late into the evenings to get it sorted out. We recognize the absolute need for constant connectivity (especially during these times) and we consider timely restoration of the network once an outage has occurred to be paramount. We appreciate the patience extended to us by the Dawn Park community and we are sincerely sorry for the disruption to the services we normally render.
We are, however, thrilled to hear that your line is now healthy and functional once more and we encourage you to reach out to us on our various social media platforms if you ever need information or assistance in the future.
We are happy to say that our teams were able to sort your line out for you!
Thank you for providing us with all the details we needed upfront. The Dawn Park outage was extensive and our teams worked late into the evenings to get it sorted out. We recognize the absolute need for constant connectivity (especially during these times) and we consider timely restoration of the network once an outage has occurred to be paramount. We appreciate the patience extended to us by the Dawn Park community and we are sincerely sorry for the disruption to the services we normally render.
We are, however, thrilled to hear that your line is now healthy and functional once more and we encourage you to reach out to us on our various social media platforms if you ever need information or assistance in the future.
lZ
langa Z's updateReviewer Update
07 Aug 2021, 10:46The technician has come to sort my connectivity , looks like it was configuration only that needed to be done and took about 3 minutes
thank you for timely response ,
thank you for timely response ,
lZ
langa Z's update07 Aug 2021, 10:46
Reviewer Update
The technician has come to sort my connectivity , looks like it was configuration only that needed to be done and took about 3 minutes
thank you for timely response ,
thank you for timely response ,
Evotel South Africa's replyOfficial
14 Feb 2023, 12:37Hi there Langa.
We are very sorry for your downtime you experienced and if you ever need help please feel free to reach out to us via our social media channels or on our support line so we can assist.
A reconfiguration does take a matter of minutes and does normally help with most issues that cause a disruption to service.
We are very sorry for your downtime you experienced and if you ever need help please feel free to reach out to us via our social media channels or on our support line so we can assist.
A reconfiguration does take a matter of minutes and does normally help with most issues that cause a disruption to service.
Evotel South Africa's reply14 Feb 2023, 12:37
Official
Hi there Langa.
We are very sorry for your downtime you experienced and if you ever need help please feel free to reach out to us via our social media channels or on our support line so we can assist.
A reconfiguration does take a matter of minutes and does normally help with most issues that cause a disruption to service.
We are very sorry for your downtime you experienced and if you ever need help please feel free to reach out to us via our social media channels or on our support line so we can assist.
A reconfiguration does take a matter of minutes and does normally help with most issues that cause a disruption to service.