tP
tebogo P
1 reviews | Active since Sept 2013
05 Mar 2023, 06:20
Bad customer service
I am so disappointed with the service I'm receiving from evotel my fibre has been down Since Wednesday 2 March they sent a technician who does not know his work yesterday and just disappeared after failing to fix my line. Please bear in mind that I am paying for something that is not working, please do let me know if I should shop elsewhere ? My wife and I work from home how do you guys expect us to get our work done on time without internet
Helpful (0)
Replies (3)0
Replies (3)
Evotel South Africa's replyOfficial
05 Mar 2023, 08:44Hi there Tebogo.
We are very sorry to hear that you've had to experience this and there is delays with the repairs to your fibre line.
We've escalated this right away with our teams and asked for urgent assistance regarding getting a technical team to come out and get your line up and running.
Our sincerest apologies for this downtime and we hope our teams can get you up and running as soon as possible.
We are very sorry to hear that you've had to experience this and there is delays with the repairs to your fibre line.
We've escalated this right away with our teams and asked for urgent assistance regarding getting a technical team to come out and get your line up and running.
Our sincerest apologies for this downtime and we hope our teams can get you up and running as soon as possible.
Evotel South Africa's reply05 Mar 2023, 08:44
Official
Hi there Tebogo.
We are very sorry to hear that you've had to experience this and there is delays with the repairs to your fibre line.
We've escalated this right away with our teams and asked for urgent assistance regarding getting a technical team to come out and get your line up and running.
Our sincerest apologies for this downtime and we hope our teams can get you up and running as soon as possible.
We are very sorry to hear that you've had to experience this and there is delays with the repairs to your fibre line.
We've escalated this right away with our teams and asked for urgent assistance regarding getting a technical team to come out and get your line up and running.
Our sincerest apologies for this downtime and we hope our teams can get you up and running as soon as possible.
tP
tebogo P's updateReviewer Update
06 Mar 2023, 10:26Goodday
I would like to thank the technicians you sent who worked tirelessly all day to resolve the problem after the 2 technicians you sent on Saturday failed todo the job, big ups the second team you dispatched very proffesional.
Kind Regards
Tebogo
I would like to thank the technicians you sent who worked tirelessly all day to resolve the problem after the 2 technicians you sent on Saturday failed todo the job, big ups the second team you dispatched very proffesional.
Kind Regards
Tebogo
tP
tebogo P's update06 Mar 2023, 10:26
Reviewer Update
Goodday
I would like to thank the technicians you sent who worked tirelessly all day to resolve the problem after the 2 technicians you sent on Saturday failed todo the job, big ups the second team you dispatched very proffesional.
Kind Regards
Tebogo
I would like to thank the technicians you sent who worked tirelessly all day to resolve the problem after the 2 technicians you sent on Saturday failed todo the job, big ups the second team you dispatched very proffesional.
Kind Regards
Tebogo
Evotel South Africa's replyOfficial
06 Mar 2023, 20:30Hi there.
Thank you so much for the feedback regarding our Technicians and we're glad to hear you're up and running. We do apologise for the trouble once again and our team is ready to assist if you do run into any further issues in the future.
Thank you so much for the feedback regarding our Technicians and we're glad to hear you're up and running. We do apologise for the trouble once again and our team is ready to assist if you do run into any further issues in the future.
Evotel South Africa's reply06 Mar 2023, 20:30
Official
Hi there.
Thank you so much for the feedback regarding our Technicians and we're glad to hear you're up and running. We do apologise for the trouble once again and our team is ready to assist if you do run into any further issues in the future.
Thank you so much for the feedback regarding our Technicians and we're glad to hear you're up and running. We do apologise for the trouble once again and our team is ready to assist if you do run into any further issues in the future.