MH
Mahaze H
1 reviews | Active since Nov 2017
28 Feb 2023, 12:30
Awesome service from Evote's Daniel👌❤
Eskom can do loadshedding because we have purchased a U.P.S. from takealot long time...but iyhoo🙆♀️🙆♀️...we cannot live without our fibre connectivity🙆♀️🙆♀️ Between myself working from home some days in a week. and my son studying online, to be without internet for a day is killing us softly.
The fault was not from Evotel or our SP, the disturbance was caused by a huge street tree that fell touching the overhead lines.
My huge thanks goes to Evotel's field technician named Daniel for connecting us back in less than an hour, damn the guy is good and he know his stuff. Thank you Evotel for your twitter DMs as well...remember we can't wait for 48 or 72 hrs SLAs ok?😂😂😂😂
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Evotel South Africa's replyOfficial
28 Feb 2023, 12:54Hi there Mahaze.
We want to firstly thank you so much for your patience and understanding here with this. Unforeseen trouble like tree's falling over onto our fibre lines does happen occasionally, we do have teams that do attend to the matter as soon as possible and we're so glad that on this occasion that Daniel was there ready to advise and assist so swiftly!
Thank you so much for the kind words and we'll be happy to assist you via our twitter DM's whenever you might need it.
We want to firstly thank you so much for your patience and understanding here with this. Unforeseen trouble like tree's falling over onto our fibre lines does happen occasionally, we do have teams that do attend to the matter as soon as possible and we're so glad that on this occasion that Daniel was there ready to advise and assist so swiftly!
Thank you so much for the kind words and we'll be happy to assist you via our twitter DM's whenever you might need it.
Best regards,
Evotel South Africa's reply28 Feb 2023, 12:54
Official
Hi there Mahaze.
We want to firstly thank you so much for your patience and understanding here with this. Unforeseen trouble like tree's falling over onto our fibre lines does happen occasionally, we do have teams that do attend to the matter as soon as possible and we're so glad that on this occasion that Daniel was there ready to advise and assist so swiftly!
Thank you so much for the kind words and we'll be happy to assist you via our twitter DM's whenever you might need it.
We want to firstly thank you so much for your patience and understanding here with this. Unforeseen trouble like tree's falling over onto our fibre lines does happen occasionally, we do have teams that do attend to the matter as soon as possible and we're so glad that on this occasion that Daniel was there ready to advise and assist so swiftly!
Thank you so much for the kind words and we'll be happy to assist you via our twitter DM's whenever you might need it.
Best regards,