Alisha Rajmoney is an Exceptional Consultant!

My fibre went down, cable was damaged. Over the course of two days, I called and spoke to at least 5 different consultants, each with a different story on how long it'll take for a technician to pull through to assess the damage. I'd ask them to get the technician to call me, they said they would, but of course, nothing happened.

Eventually, the sixth consultant I spoke to was Alisha Rajmoney, a "Junior Customer Coordinator". I explained my problem, and Alisha was very patient with me. She said she'd look into what's happening and call me back shortly. Within 30 minutes, the technician was at my house.

The "head" technicians that arrived were pretty useless, I must say. They were of no help. One said, "Oh quick fix." The other said, "Nope, need to pull a whole new line." But every problem or uncer*****y I had with the technicians, I would call Alisha to double check what they were saying, and she helped me through all of it, following up with her manager if needed and calling me back within a couple of minutes.

Alisha arranged for someone from Impisi Projects, Lesego, to call me to schedule a time for the repair to be done the following morning, and to have the quote drafted up immediately.

The next day, third morning with no fibre, two different technicians arrived, Alfred and Juno. Man, these guys were stars. Super friendly, answered all of my questions, and did a superb job in an hour, unlike the two "head" technicians from the day before, who couldn't do anything without confirming with management. While they were busy, Alisha followed up via email and phone call, unprompted, to make sure everything was running smoothly.

In all honesty, this review only has five stars because of Alisha Rajmoney's hard work. I was even considering changing providers because of the poor service, until I spoke with Alisha. I am EXTREMELY grateful to her and will always phone and ask for her from now on, as she was the only one who seemed to take real pride in her customer service. Thank you, Alisha, you're an absolute star, and Evotel is very lucky to have someone of your calibre working with them.

Also, Alisha followed up, unprompted again, and told me that the other consultants that provided such terrible service prior to her have been singled out and reprimanded by management. She apologised for their terrible service and offered hers instead any time I require it. Immaculate customer service right there.