DB
Dennis B
1 reviews | Active since Apr 2013
02 Jul 2025, 18:22
Absolute garbage provider
Absolute garbage service. Internet goes out in the middle of my work hours as I work with international clients. Get a message stating that the line speed upgrade is now active. First of all! it's the wrong speed! Second! my line still isn't active. THIRD!!! Their website states 8am-9pm support hours but take a guess what automated voice I hear when I call them at 6pm. "Working hours are 8am-5pm" If there is any other provider as a option to use, then pick them instead.
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Evotel South Africa's replyOfficial
03 Jul 2025, 07:35Good morning Dennis.
We're very sorry to hear you're experiencing this trouble. Our team will begin investigation into what's gone wrong here this morning so we can assist you and get your service experience on track.
Our team does work after after, but our phone lines do close after five in the afternoon. Our ticket system is available and our Support agents do make outgoing calls to clients requesting assistance. Our social media team is also available on Facebook until eight in the evening.
We're very sorry this is happening, but we'll do our best to get you the service you deserve.
We're very sorry to hear you're experiencing this trouble. Our team will begin investigation into what's gone wrong here this morning so we can assist you and get your service experience on track.
Our team does work after after, but our phone lines do close after five in the afternoon. Our ticket system is available and our Support agents do make outgoing calls to clients requesting assistance. Our social media team is also available on Facebook until eight in the evening.
We're very sorry this is happening, but we'll do our best to get you the service you deserve.
Best regards,
Evotel South Africa's reply03 Jul 2025, 07:35
Official
Good morning Dennis.
We're very sorry to hear you're experiencing this trouble. Our team will begin investigation into what's gone wrong here this morning so we can assist you and get your service experience on track.
Our team does work after after, but our phone lines do close after five in the afternoon. Our ticket system is available and our Support agents do make outgoing calls to clients requesting assistance. Our social media team is also available on Facebook until eight in the evening.
We're very sorry this is happening, but we'll do our best to get you the service you deserve.
We're very sorry to hear you're experiencing this trouble. Our team will begin investigation into what's gone wrong here this morning so we can assist you and get your service experience on track.
Our team does work after after, but our phone lines do close after five in the afternoon. Our ticket system is available and our Support agents do make outgoing calls to clients requesting assistance. Our social media team is also available on Facebook until eight in the evening.
We're very sorry this is happening, but we'll do our best to get you the service you deserve.
Best regards,