5 days with no internet...

I've been an Evotel client for quite a long time, and have been having issues on and off. My mom's Evotel internet is also linked to my account, just because it's easier that way.

Since Tuesday, she's had no internet. This is not the first time this has happened. On the Evotel site, it shows "possible Fibre fault". We've sent requests via Axxess, and I keep getting messages from Evotel saying "We have your ticket and are working on resolving the problem", and yet, here we are, five days later, no joy.

My mom works online and needs stable internet. It's not like it's a minor inconvenience, it's an interruption of income-generation. As a stop-gap, I've been buying her mobile data, but that's become expensive, especially considering we pay a monthly subscription for "always on" fibre. To compound the problem, I'm currently abroad, so I can't call Evotel either. My mom has tried to call them, but the line just rings out.

Is there any way to have this resolved, or do I just cut my losses and switch to another provider at this point? As I said, this is not my first rodeo with Evotel faults and service disruptions.