JK
Johan K
1 reviews | Active since Sept 2019
07 Jul 2021, 15:17
4 Days - Connected - No Internet
4 days with no internet connection.. Vox blames Evotel, Evotel blames Vox!!! What now?? Can someone please sort out this mess!!!!
Helpful (0)
Replies (3)0
Replies (3)
Evotel South Africa's replyOfficial
07 Jul 2021, 15:29Hi there!
We are so sorry to hear that you've been caught in this back and forth. Our team will look into this and give you a definitive answer. If our infrastructure is at fault we will definitely correct it. However, as we do not control the signals transmitted along the infrastructure we provide, if there are connection issues, your ISP is generally the one that needs to be addressed.
We are going to do what we can to assist you though!
We are so sorry to hear that you've been caught in this back and forth. Our team will look into this and give you a definitive answer. If our infrastructure is at fault we will definitely correct it. However, as we do not control the signals transmitted along the infrastructure we provide, if there are connection issues, your ISP is generally the one that needs to be addressed.
We are going to do what we can to assist you though!
Best regards,
Evotel South Africa's reply07 Jul 2021, 15:29
Official
Hi there!
We are so sorry to hear that you've been caught in this back and forth. Our team will look into this and give you a definitive answer. If our infrastructure is at fault we will definitely correct it. However, as we do not control the signals transmitted along the infrastructure we provide, if there are connection issues, your ISP is generally the one that needs to be addressed.
We are going to do what we can to assist you though!
We are so sorry to hear that you've been caught in this back and forth. Our team will look into this and give you a definitive answer. If our infrastructure is at fault we will definitely correct it. However, as we do not control the signals transmitted along the infrastructure we provide, if there are connection issues, your ISP is generally the one that needs to be addressed.
We are going to do what we can to assist you though!
Best regards,
JK
Johan K's updateReviewer Update
07 Jul 2021, 17:35Thank you Prudence for the quick response, and for trying your best to get this issue resolved. All businesses should have dedicated people like you that is willing to help. Thank You
JK
Johan K's update07 Jul 2021, 17:35
Reviewer Update
Thank you Prudence for the quick response, and for trying your best to get this issue resolved. All businesses should have dedicated people like you that is willing to help. Thank You
Evotel South Africa's replyOfficial
07 Jul 2021, 17:48Hi again!
We're so glad to that she's assisting you! Thank you so much for coming back to us here.
We're so glad to that she's assisting you! Thank you so much for coming back to us here.
Best regards,
Evotel South Africa's reply07 Jul 2021, 17:48
Official
Hi again!
We're so glad to that she's assisting you! Thank you so much for coming back to us here.
We're so glad to that she's assisting you! Thank you so much for coming back to us here.
Best regards,