Poor Service, Inferior Product, Contractual Traps

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We signed up with Everlytic for our business under the impression that their offering matched our previous provider, particularly regarding their drag-and-drop editor and email design capabilities. Unfortunately, our experience was disappointing from the start. The platform’s functionality did not meet the quality or ease of use we were promised. In fact, the editor felt inferior, and the quality of our communications, which has always been a core priority for our brand, suffered as a result.

After sending only three campaigns, we submitted a formal cancellation request on 20 September 2024, clearly stating we would no longer be using the service beyond that month. Regrettably, our request was met with slow and delayed responses, and the cancellation was not processed timeously. This resulted in continued automated billing and additional charges that, in our view, are entirely unjustified.

We also found ourselves misinformed about the platform’s capabilities and were told only after our complaint that a template could be created for us. By then, the damage was done, and we had neither the time nor the confidence to continue.

While we have no issue paying for the single month we actively used the platform, we strongly disagree with the additional charges and cancellation fee given the poor service, delays, and misrepresentation of the product’s capabilities.

I would caution other businesses to carefully vet their requirements and expectations before committing to Everlytic. Our experience has been frustrating, and the lack of accountability and responsiveness leaves much to be desired.