Based on recent customer reviews, eThekwini is described by residents as deeply frustrating to deal with, particularly around billing accuracy and query resolution. Ratepayers report crossed water meters, incorrect addresses, estimated electricity charges and shock accounts running into thousands, with pensioners and rates rebate applicants especially affected. Emailed forms reportedly go missing, eServices and water department mails go unanswered, and the meter reading app and WhatsApp channels are said to fail. Prolonged power outages, sewage on properties and reservoir leaks are raised repeatedly. The electricity department and its managers earn genuine praise for responsiveness.
TrustIndex
2.1
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About eThekwini
What do customers say about eThekwini?
Based on recent customer reviews, eThekwini is described by residents as deeply frustrating to deal with, particularly around billing accuracy and query resolution. Ratepayers report crossed water meters, incorrect addresses, estimated electricity charges and shock accounts running into thousands, with pensioners and rates rebate applicants especially affected. Emailed forms reportedly go missing, eServices and water department mails go unanswered, and the meter reading app and WhatsApp channels are said to fail. Prolonged power outages, sewage on properties and reservoir leaks are raised repeatedly. The electricity department and its managers earn genuine praise for responsiveness.
Is eThekwini trustworthy?
eThekwini has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 16 reviews in the last 12 months. Hellopeter has tracked eThekwini across 617 total reviews. How is the TrustIndex calculated? →
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2012
Poor service delivery water repair
We reported burst water meter 5days ago and no response. U call them all they say in progress but nothing more. The complaint was for Peach place, Glenhills. The worse service and in competent water department. Its unacceptable poor service delivery. Dont vote
1 reviews | Active since Feb 2012
Poor service delivery water repair
We reported burst water meter 5days ago and no response. U call them all they say in progress but nothing more. The complaint was for Peach place, Glenhills. The worse service and in competent water department. Its unacceptable poor service delivery. Dont vote
1 reviews | Active since May 2010
EThekwini
Several telephone calls pertaining to pensioners rates rebate forms emailed twice. When diverted to the person dealing with Queensburgh area, no answers on the extension. Rates bill received and no rebate given. Presently two months rebate is applicable on the account. I am frustrated and annoyed.
1 reviews | Active since May 2010
EThekwini
Several telephone calls pertaining to pensioners rates rebate forms emailed twice. When diverted to the person dealing with Queensburgh area, no answers on the extension. Rates bill received and no rebate given. Presently two months rebate is applicable on the account. I am frustrated and annoyed.
1 reviews | Active since Sept 2026
eThekwini water loss fee
Latest eThekwini Metro bill, they have added water loss fee of R21.60 excl vat that was not requested by me. Used to be called insurance which I have never had on this bill. Sneaky extra billing probably not noticed by many households.
1 reviews | Active since Sept 2026
eThekwini water loss fee
Latest eThekwini Metro bill, they have added water loss fee of R21.60 excl vat that was not requested by me. Used to be called insurance which I have never had on this bill. Sneaky extra billing probably not noticed by many households.
1 reviews | Active since May 2010
Pensioners Rates Rebste
I emailed the pensioners rates rebate forms to EThekwini municipality for 2026 / 2027 on Wednesday 15 July. Telephonically I was informed that the forms were not received. I was requested to re-email. Emailed on Wednesday 19 August. Friday 21 August I was informed telephonically the forms have to be processed and an adjustment will be made on the July and August rates accounts. I was informed to call the Ethekweni rates department on Wednesday next week to follow up on capture of rates rebate pensioners discount. Totally unacceptable and extremely poor customer service.
1 reviews | Active since May 2010
Pensioners Rates Rebste
I emailed the pensioners rates rebate forms to EThekwini municipality for 2026 / 2027 on Wednesday 15 July. Telephonically I was informed that the forms were not received. I was requested to re-email. Emailed on Wednesday 19 August. Friday 21 August I was informed telephonically the forms have to be processed and an adjustment will be made on the July and August rates accounts. I was informed to call the Ethekweni rates department on Wednesday next week to follow up on capture of rates rebate pensioners discount. Totally unacceptable and extremely poor customer service.
1 reviews | Active since Oct 2024
eThekweni Municipality constant billing errors
eThekwini Municipality are the worst bunch. Firstly, they changed my Fathers address to his neighbours address a few years ago so being an elderly person, he did not pay his bill because he did not know what to do or how much to pay. So he fell into arrears. He then paid what he thought but that was not good enough. The municipality do not charge for electricity if you are in arrears, but dont disconnect as there was no access to the meter box which is situated at the neighbour. Instead, the municipality hit him with an astronomical bill for a years worth of "estimated" electricity consumption. When I got involved, I noticed the address had changed with no consent and that the electricity does not get billed for a year then suddenly they hit their customer with a large bill then threaten if the account is not settled. My Father pays an amount every month and the outstanding eventually became more manageable. Last week, he was hit with a bill of over R109 k which is 5 times more than a year of "estimated" electricity. This for 1 pensioner living on his own who does not even use his stove to cook. I went onto the online portal and seems the June account is mysteriously not anywhere to be seen. No access at all as to how this error occurred. Again I reported the problems and just get an email forwarding me to another person who after 1 week, still has not bothered to respond. If my father does not pay, they threatened to cut off his utilities. So pay up the R109k and then someone may just have a moment to see if there is a problem. How many pensioners have that kind of money? Why should he pay if it is clear there is a major error? The municipality is a disgrace.
1 reviews | Active since Oct 2024
eThekweni Municipality constant billing errors
eThekwini Municipality are the worst bunch. Firstly, they changed my Fathers address to his neighbours address a few years ago so being an elderly person, he did not pay his bill because he did not know what to do or how much to pay. So he fell into arrears. He then paid what he thought but that was not good enough. The municipality do not charge for electricity if you are in arrears, but dont disconnect as there was no access to the meter box which is situated at the neighbour. Instead, the municipality hit him with an astronomical bill for a years worth of "estimated" electricity consumption. When I got involved, I noticed the address had changed with no consent and that the electricity does not get billed for a year then suddenly they hit their customer with a large bill then threaten if the account is not settled. My Father pays an amount every month and the outstanding eventually became more manageable. Last week, he was hit with a bill of over R109 k which is 5 times more than a year of "estimated" electricity. This for 1 pensioner living on his own who does not even use his stove to cook. I went onto the online portal and seems the June account is mysteriously not anywhere to be seen. No access at all as to how this error occurred. Again I reported the problems and just get an email forwarding me to another person who after 1 week, still has not bothered to respond. If my father does not pay, they threatened to cut off his utilities. So pay up the R109k and then someone may just have a moment to see if there is a problem. How many pensioners have that kind of money? Why should he pay if it is clear there is a major error? The municipality is a disgrace.
1 reviews | Active since Oct 2016
Absolute incompetence and autocratic persistence without acting on client advice
For the fourth time now Ayanda N Electrical arrived at my doorstep demanding to disconnect my electricity because my account is overdue. During my last three encounters I showed them that it isn't my meter number on the account nor my name. The address however was my address. This time I refused to let them in to waste my time again because between them and eThekwini municipality they are doing the same thing over and over expecting a different result. In my books, this is the definition of an idiot. So instead of me getting angry or repeating the process and being the idiot myself, I decided to help them out by expediting the process of the billing dept correcting the incorrect address on the bill of R700 000 arriving at my door in the form of a disconnection notice by politely ripping it up and telling the representative that I have spoken too many times to deaf ears and I'd like him to explain to the billing dept why the document is torn up and hopefully this way the incorrect address gets sorted out without encumbering me any further. This person from Ayanda N took serious offence to this action of mine and started off by calling me rude and getting aggressive with me. I explained that this was the best approach to get someone to take action in the municipality and furthermore explained that it wasn't other electricians that had visited my site, but the same company and that despite my previous requests to rectify the problem and one even writing on the disconnection notice that the address is incorrect, this matter had not been resolved nor had I been contacted with any attempt to resolve it by either Ayanda N nor eThekwini Electricity. The representative took personal offence to me attempting to show him that I had photographic proof on my phone that it was Ayanda N that I told before that the address was wrong by commencing to use extreme profanity directed at me. He retreated to his bakkie (branded with the company name) from behind my closed gate through which he originally handed me the notice, as soon I was about to record our interaction on video as evidence. The driver then sped off while his passenger continued inappropriately swearing at me. I just hope that despite the unprofessional attitude from this individual and once before from the same or another individual working for Ayanda N, the matter eventually gets resolved and I don't have to deal with this autocratic lack of problem resolving interest employee again. I hope the same process does not repeat itself or these individuals act in any way to damage my property or disrupt those on it in future. His actions and attitude don't make me feel safe in my own home any longer. eThekwini need to sort out their billing problems and appoint and train the right people to be able to solve the problems they have created. It isn't the responsibility of the unfortunate recipient to fix their internal problems by spending hours on calls and queues and online reporting that seldom delivers results. They both deserve a 0 rating for efficiency.
1 reviews | Active since Oct 2016
Absolute incompetence and autocratic persistence without acting on client advice
For the fourth time now Ayanda N Electrical arrived at my doorstep demanding to disconnect my electricity because my account is overdue. During my last three encounters I showed them that it isn't my meter number on the account nor my name. The address however was my address. This time I refused to let them in to waste my time again because between them and eThekwini municipality they are doing the same thing over and over expecting a different result. In my books, this is the definition of an idiot. So instead of me getting angry or repeating the process and being the idiot myself, I decided to help them out by expediting the process of the billing dept correcting the incorrect address on the bill of R700 000 arriving at my door in the form of a disconnection notice by politely ripping it up and telling the representative that I have spoken too many times to deaf ears and I'd like him to explain to the billing dept why the document is torn up and hopefully this way the incorrect address gets sorted out without encumbering me any further. This person from Ayanda N took serious offence to this action of mine and started off by calling me rude and getting aggressive with me. I explained that this was the best approach to get someone to take action in the municipality and furthermore explained that it wasn't other electricians that had visited my site, but the same company and that despite my previous requests to rectify the problem and one even writing on the disconnection notice that the address is incorrect, this matter had not been resolved nor had I been contacted with any attempt to resolve it by either Ayanda N nor eThekwini Electricity. The representative took personal offence to me attempting to show him that I had photographic proof on my phone that it was Ayanda N that I told before that the address was wrong by commencing to use extreme profanity directed at me. He retreated to his bakkie (branded with the company name) from behind my closed gate through which he originally handed me the notice, as soon I was about to record our interaction on video as evidence. The driver then sped off while his passenger continued inappropriately swearing at me. I just hope that despite the unprofessional attitude from this individual and once before from the same or another individual working for Ayanda N, the matter eventually gets resolved and I don't have to deal with this autocratic lack of problem resolving interest employee again. I hope the same process does not repeat itself or these individuals act in any way to damage my property or disrupt those on it in future. His actions and attitude don't make me feel safe in my own home any longer. eThekwini need to sort out their billing problems and appoint and train the right people to be able to solve the problems they have created. It isn't the responsibility of the unfortunate recipient to fix their internal problems by spending hours on calls and queues and online reporting that seldom delivers results. They both deserve a 0 rating for efficiency.
1 reviews | Active since Aug 2019
Ethekweni municipality water department
The Ethekweni app to submit electricity and water meter readings is not working. I sent emails to EServices and Cservices and every other email I could find because we have our account working perfectly, so dont want to revert to estimated readings on our account. All you get from disgusting water department is...you can no longer submit readingbon this email AND on whatsapp.. you can no longer submit readings via this whatsapp (worst is!! supposedly the most current number). Electricity department ARE WONDERFUL..so many contacted me to assist... even their managers ! So grateful to everyone of them. Water department were sent the same email and not one person from that department has responded to my email...managers haven't forwarded to there staff (as electricity managers did) Just shows you type of staff you hv working in the different departments.
1 reviews | Active since Aug 2019
Ethekweni municipality water department
The Ethekweni app to submit electricity and water meter readings is not working. I sent emails to EServices and Cservices and every other email I could find because we have our account working perfectly, so dont want to revert to estimated readings on our account. All you get from disgusting water department is...you can no longer submit readingbon this email AND on whatsapp.. you can no longer submit readings via this whatsapp (worst is!! supposedly the most current number). Electricity department ARE WONDERFUL..so many contacted me to assist... even their managers ! So grateful to everyone of them. Water department were sent the same email and not one person from that department has responded to my email...managers haven't forwarded to there staff (as electricity managers did) Just shows you type of staff you hv working in the different departments.
1 reviews | Active since Aug 2019
Ethekweni electricity department
The Ethekweni app to submit electricity and water meter readings is not working. I sent emails to EServices and Cservices and every other email I could find because we have our account working perfectly, so dont want to revert to estimated readings on our account. All you get from disgusting watervdepartment is...you can no longer submit readingbon this email AND on whatsapp.. you can no longer submit readings via this whatsapp (worst is!! supposedly the most current number). Electricity department ARE WONDERFUL..so many contacted me to assist... even their managers ! So grateful to everyone of them. Water department were sent the same email and not one person from that department has responded to my email...managers haven't forwarded to there staff (as electricity managers did) Just shows you type of staff you hvvworking in the different departments.
1 reviews | Active since Aug 2019
Ethekweni electricity department
The Ethekweni app to submit electricity and water meter readings is not working. I sent emails to EServices and Cservices and every other email I could find because we have our account working perfectly, so dont want to revert to estimated readings on our account. All you get from disgusting watervdepartment is...you can no longer submit readingbon this email AND on whatsapp.. you can no longer submit readings via this whatsapp (worst is!! supposedly the most current number). Electricity department ARE WONDERFUL..so many contacted me to assist... even their managers ! So grateful to everyone of them. Water department were sent the same email and not one person from that department has responded to my email...managers haven't forwarded to there staff (as electricity managers did) Just shows you type of staff you hvvworking in the different departments.