TrustIndex
2.2
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Estee Lauder
Is Estee Lauder trustworthy?
Estee Lauder has a TrustIndex of 2.2 out of 10 on Hellopeter, based on 14 reviews in the last 12 months. Hellopeter has tracked Estee Lauder across 214 total reviews. How is the TrustIndex calculated? →
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2023
I went ti buy a foundation, the sales lady convinced me the one she sold me was my perfect shade,
Foschini waterfall mall Estee Laude department has terrible service indeed
1 reviews | Active since Dec 2023
I went ti buy a foundation, the sales lady convinced me the one she sold me was my perfect shade,
Foschini waterfall mall Estee Laude department has terrible service indeed
1 reviews | Active since May 2026
Disappointing Experience with Estée Lauder Double Wear
I've been using Estée Lauder Double Wear Foundation for years and have always trusted its quality. Unfortunately, since the new packaging, the product I received has been mediocre and noticeably different from what I've been used to. I emailed *** to ask whether the formula or ingredients had changed, but I was extremely disappointed by how unresponsive they were. After years of being a loyal customer, I expected better communication and customer service. Sadly, this experience has completely changed my view of the brand. Estée Lauder has lost me as a customer.
1 reviews | Active since May 2026
Disappointing Experience with Estée Lauder Double Wear
I've been using Estée Lauder Double Wear Foundation for years and have always trusted its quality. Unfortunately, since the new packaging, the product I received has been mediocre and noticeably different from what I've been used to. I emailed *** to ask whether the formula or ingredients had changed, but I was extremely disappointed by how unresponsive they were. After years of being a loyal customer, I expected better communication and customer service. Sadly, this experience has completely changed my view of the brand. Estée Lauder has lost me as a customer.
1 reviews | Active since Jan 2017
Pathetic customer service from Estee Lauder and they refuse to give my loyalty points back after they deducted the money
Mailed Estee Lauder's customer care many times about a product to redeem with my Loyalty points I've earned through the last year from Sept 2025 which was going to expire yesterday!They deducted the *** from my bank account yesterday and now said there was a problem between their website and the bank so my order did not go through!Now they refuse to let me use my loyalty points and give me the free 6 piece free gift which was also an offer on their website!!Their Customer service and relpies are pathetic and I feel because I waited for THEIR replies about the 6 piece free gift which expired yesterday and my loyalty points that expired last night which force me to do my order and according to them now they did not get my order so how could they take my money then??I insist on getting my loyalty points which was more than 130000 and the free 6 piece gift cause I have ordered the serum to qualify for it plus I ordered a night cream!!They don't give a damn about their clients or how **** their cusomer service are!!!It is NOT my fault they had a system error with the bank cause they still took the money!!I have proof of ALL the communication on mails!!
1 reviews | Active since Jan 2017
Pathetic customer service from Estee Lauder and they refuse to give my loyalty points back after they deducted the money
Mailed Estee Lauder's customer care many times about a product to redeem with my Loyalty points I've earned through the last year from Sept 2025 which was going to expire yesterday!They deducted the *** from my bank account yesterday and now said there was a problem between their website and the bank so my order did not go through!Now they refuse to let me use my loyalty points and give me the free 6 piece free gift which was also an offer on their website!!Their Customer service and relpies are pathetic and I feel because I waited for THEIR replies about the 6 piece free gift which expired yesterday and my loyalty points that expired last night which force me to do my order and according to them now they did not get my order so how could they take my money then??I insist on getting my loyalty points which was more than 130000 and the free 6 piece gift cause I have ordered the serum to qualify for it plus I ordered a night cream!!They don't give a damn about their clients or how **** their cusomer service are!!!It is NOT my fault they had a system error with the bank cause they still took the money!!I have proof of ALL the communication on mails!!
1 reviews | Active since Jun 2018
Product review
I recently purchased Estée Lauder Double Wear 2C3 Fresco from Edgars The Grove. Although the product itself seems to be of good quality, I was disappointed to find that the color is noticeably lighter than the one I previously purchased. I expected the same shade as before, so this was disappointing when I got home and tried it and realized it is lighter than the bottle I purchased before. When I was again in The Grove Mall, I popped in at Edgars and tell the lady at Estee Lauder counter my concern and she mentioned that they were supposed to test the new version when purchased. It was never tested on my face.
1 reviews | Active since Jun 2018
Product review
I recently purchased Estée Lauder Double Wear 2C3 Fresco from Edgars The Grove. Although the product itself seems to be of good quality, I was disappointed to find that the color is noticeably lighter than the one I previously purchased. I expected the same shade as before, so this was disappointing when I got home and tried it and realized it is lighter than the bottle I purchased before. When I was again in The Grove Mall, I popped in at Edgars and tell the lady at Estee Lauder counter my concern and she mentioned that they were supposed to test the new version when purchased. It was never tested on my face.
1 reviews | Active since Jul 2024
The Estée Lauder nig...
The Estée Lauder night serum damaged my skin now they making me call every week for compensation and empty promises say it's approved but nothing came in my bank account full of lies not bothered about my damaged face 😭
1 reviews | Active since Jul 2024
The Estée Lauder nig...
The Estée Lauder night serum damaged my skin now they making me call every week for compensation and empty promises say it's approved but nothing came in my bank account full of lies not bothered about my damaged face 😭
1 reviews | Active since May 2018
Disappointed - New Formula
I’ve been using Estée Lauder Double Wear because I love the lightweight feel and coverage, especially while I’m struggling with acne. Unfortunately, this new formula is a huge disappointment. The bottle I received is extremely runny and feels sticky on my skin, almost like hairspray. The coverage also seems to have dropped by about 60% compared to the previous formula. I’m paying a premium price for this foundation, and honestly, I’m getting nowhere near the quality I expected. At this point, I’d rather buy Catrice HD Liquid Coverage Foundation, which performs better for me at a fraction of the price. Very disappointed and I would not recommend the new formula.
1 reviews | Active since May 2018
Disappointed - New Formula
I’ve been using Estée Lauder Double Wear because I love the lightweight feel and coverage, especially while I’m struggling with acne. Unfortunately, this new formula is a huge disappointment. The bottle I received is extremely runny and feels sticky on my skin, almost like hairspray. The coverage also seems to have dropped by about 60% compared to the previous formula. I’m paying a premium price for this foundation, and honestly, I’m getting nowhere near the quality I expected. At this point, I’d rather buy Catrice HD Liquid Coverage Foundation, which performs better for me at a fraction of the price. Very disappointed and I would not recommend the new formula.
1 reviews | Active since Feb 2022
Refund “processed” weeks ago — still not received, no proof provided
I am still waiting on a refund for a missing item from my order (Case ***5, Order ***), which Estée Lauder has claimed was “processed” since 27 May 2026. It is now the end of June and I have contacted their support team more than 8 times across multiple chats. Every time I follow up, I get a different agent telling me the same thing — “the refund was approved,” “please wait 5-7 business days,” “I’m sorry for the inconvenience” — but when I asked for actual proof of payment (a transaction ID or EFT reference), nobody could provide one. I contacted my bank, ABSA, directly, and they confirmed no such refund has been received. This has been over a month of being told to “wait” for a refund that, according to my bank, was never actually sent. I’ve now had to escalate this to the National Consumer Commission, since Estée Lauder’s customer service has been unable to resolve this or provide any real evidence the refund exists. I would not recommend shopping with Estée Lauder South Africa until they can demonstrate they actually process refunds as promised.
1 reviews | Active since Feb 2022
Refund “processed” weeks ago — still not received, no proof provided
I am still waiting on a refund for a missing item from my order (Case ***5, Order ***), which Estée Lauder has claimed was “processed” since 27 May 2026. It is now the end of June and I have contacted their support team more than 8 times across multiple chats. Every time I follow up, I get a different agent telling me the same thing — “the refund was approved,” “please wait 5-7 business days,” “I’m sorry for the inconvenience” — but when I asked for actual proof of payment (a transaction ID or EFT reference), nobody could provide one. I contacted my bank, ABSA, directly, and they confirmed no such refund has been received. This has been over a month of being told to “wait” for a refund that, according to my bank, was never actually sent. I’ve now had to escalate this to the National Consumer Commission, since Estée Lauder’s customer service has been unable to resolve this or provide any real evidence the refund exists. I would not recommend shopping with Estée Lauder South Africa until they can demonstrate they actually process refunds as promised.