Pathetic customer service from Estee Lauder and they refuse to give my loyalty points back after they deducted the money

Mailed Estee Lauder's customer care many times about a product to redeem with my Loyalty points I've earned through the last year from Sept 2025 which was going to expire yesterday!They deducted the *** from my bank account yesterday and now said there was a problem between their website and the bank so my order did not go through!Now they refuse to let me use my loyalty points and give me the free 6 piece free gift which was also an offer on their website!!Their Customer service and relpies are pathetic and I feel because I waited for THEIR replies about the 6 piece free gift which expired yesterday and my loyalty points that expired last night which force me to do my order and according to them now they did not get my order so how could they take my money then??I insist on getting my loyalty points which was more than 130000 and the free 6 piece gift cause I have ordered the serum to qualify for it plus I ordered a night cream!!They don't give a damn about their clients or how **** their cusomer service are!!!It is NOT my fault they had a system error with the bank cause they still took the money!!I have proof of ALL the communication on mails!!