VERY BAD CUSTOMER SERVICE..

This is the worst and most unprofessional company that does upgrades for MTN I did a upgrade in November 2022 I was sent the incorrect device. I called and sent so many emails out and still no help. I had to drive around to get a MTN store that would take back the device that was incorrect got the IRMS number as requested emailed it to Empowered Outsource and here I sit with a contract I am charged for that I don't have and they still haven't cancelled my contract as I have emailed them. There is no telephone number to get hold of them. How can they allow this to customers. MTN should not use them at all this is a mess. 2 months now and I'm still battling to get this sorted out. VERY BAD CUSTOMER SERVICE....