NPS Score
-100
Recommended: Unlikely
May '26 - Sep '26
Frequently Asked Questions About Emma & Rose
How is Emma & Rose rated on Hellopeter?
Hellopeter has tracked Emma & Rose across 3 reviews. Emma & Rose hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Emma & Rose? Write a review to help others decide.
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
Emma Rose Cape Town - you never receive your order
I ordered (and paid for) garments from Emma Rose Cape Town on 14 April 2026. To date I have not received anything. Constant follow-ups only resulted in referrals to some unknown Courier company and back again to Emma Rose.
1 reviews | Active since May 2026
Emma Rose Cape Town - you never receive your order
I ordered (and paid for) garments from Emma Rose Cape Town on 14 April 2026. To date I have not received anything. Constant follow-ups only resulted in referrals to some unknown Courier company and back again to Emma Rose.
1 reviews | Active since Feb 2024
Bad Service
After I rated and written a number of reviews about the service I got from Emma & Rose they last week came back to me and said they have refunded me as a gesture of good will. I have still not received the order item or the refund! I order online all the time and this is the first time I have had such a bad experience!!! Please do not order from this company!!!!!
1 reviews | Active since Feb 2024
Bad Service
After I rated and written a number of reviews about the service I got from Emma & Rose they last week came back to me and said they have refunded me as a gesture of good will. I have still not received the order item or the refund! I order online all the time and this is the first time I have had such a bad experience!!! Please do not order from this company!!!!!
1 reviews | Active since Feb 2024
EMMA & ROSE CAPE TOWN - POOR SERVICE
I have ordered a clothing item from Emma & Rose and the service provided is pathetic. Firstly the couriers they use do not update their system and you can not see where the package is. When you ask Emma & Rose they state to track it on with the tracking number. THE TRACKING NUMBER IS USELESS BECAUSE THE COURIER COMPANY IS USELESS. Then when I enquired again they sent me a mail with detail that this package is with the South-African Post Office and they provide a tracking number and a contact number for the Post-Office. When calling this call center they state the tracking number do not exist as this is not one of their tracking numbers. WHO IN THEIR RIGHT MIND WOULD EVER USE THE SOUTH-AFRICAN POST OFFICE FOR ANY PACKAGE. I WOULD NEVER EVEN WALK INTO THE POST OFFICE AS THEY ARE MORE THAN USELESS!!!!!! I PAID FOR AN ITEM AND I WANT WHAT I PAID FOR. I DON'T WANT TO STRUGGLE WITH *********** PEOPLE OR COMPANIES. THINK TWICE BEFORE YOU ORDER FROM THIS COMPANY!!!!!! I WILL NEVER EVER ORDER FROM THEM AGAIN!!!!
1 reviews | Active since Feb 2024
EMMA & ROSE CAPE TOWN - POOR SERVICE
I have ordered a clothing item from Emma & Rose and the service provided is pathetic. Firstly the couriers they use do not update their system and you can not see where the package is. When you ask Emma & Rose they state to track it on with the tracking number. THE TRACKING NUMBER IS USELESS BECAUSE THE COURIER COMPANY IS USELESS. Then when I enquired again they sent me a mail with detail that this package is with the South-African Post Office and they provide a tracking number and a contact number for the Post-Office. When calling this call center they state the tracking number do not exist as this is not one of their tracking numbers. WHO IN THEIR RIGHT MIND WOULD EVER USE THE SOUTH-AFRICAN POST OFFICE FOR ANY PACKAGE. I WOULD NEVER EVEN WALK INTO THE POST OFFICE AS THEY ARE MORE THAN USELESS!!!!!! I PAID FOR AN ITEM AND I WANT WHAT I PAID FOR. I DON'T WANT TO STRUGGLE WITH *********** PEOPLE OR COMPANIES. THINK TWICE BEFORE YOU ORDER FROM THIS COMPANY!!!!!! I WILL NEVER EVER ORDER FROM THEM AGAIN!!!!