Worst Service and incompetence.

Good day

I have been contact by Elite mobile for an upgrade on 04/01/2022 after several option being weighed I made a decision and I was promised my new phone will be delivered within 7 business days. I had to talk to the manager on duty to confirm the deal and the delivery date.

On the 11 th I phoned then to track the delivery of my phone, after 4 or 5 transfers between departments a operator Patrick was in discussion with me and telling me that they do not have stock of the phone and that is why he cant tell me when my phone will be delivered.

I explained to him that I was promised to receive the phone within 7 business days and NO ONE said any thing about stock shortages when I confirmed the deal. Patrick then said he can't do anything other than to escalate the matter and that he will provide me with a reference number. I agree that should should please escalate the matter.

Since today I have not been contacted nor received any reference number regarding the escalation call being logged. This is the most pathetic service I received from a mobile company. It is ridiculous that this is the level of customer service. I am really on the point of moving all my business away from vodacom and there service is ever declining.

I would like that a manger of someone higher should phone me regarding this matter. I the customer had to phone after a promise was made to me, how is there any sense in that. Pathetic.