CC
Colleen C
1 reviews | Active since Apr 2014
16 Apr 2019, 13:27
What an awful experience
What a very disappointing, frustrating and overall worse customer service call I received from a lady at Elite Mobile (sorry after the very rude behaviour and attitude from this agent towards the end of our call, I completely let her name fly out of my head) - please check your recordings to my number ********** at 12h39 today (16 Apr '19). Completely talking over and through me when I could not provide information, ignoring the fact that I asked her who she thinks I'm talking to ... I don't have words. Please listen to that recording and tell me how someone like this can be trusted to deal with customers and to actually keep clients on board for Vodacom????? I am extremely infuriated
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Replies (6)0
Replies (6)
Elite Mobile's replyOfficial
16 Apr 2019, 13:29 Good Day Thank you for your enquiry, an Escalation agent will contact you shortly. Kind RegardsElite Mobile Team
Elite Mobile's reply16 Apr 2019, 13:29
Official
Good Day Thank you for your enquiry, an Escalation agent will contact you shortly. Kind RegardsElite Mobile Team
Elite Mobile's replyOfficial
18 Apr 2019, 09:41Good Day Colleen
Thank you for bringing this matter to our attention and providing us the opportunity to assist you further.
Kindly be advised we have removed your number from the data base.
We apologise for the inconvenience, and once again, thank you for being understanding.
We have removed your number from our system and have requested assistance from IT with regards to having your details removed from our data base, please also be advised that as proud members of the DMASA (Direct Marketing Association of South Africa) we assure you that we are compliant and take customers very seriously that do not wish to be contacted. We urge you to please consider following this easy procedure to prevent any direct marketing telephonically, SMS OPTOUT followed by your ID number (this is crucial) to 39118. You can also visit the website www.nationaloptout.co.za. We will suggest if you have more than 1 mobile number that you register all your numbers on the Do Not Call list.
Kind Regards,
Customer Care
Thank you for bringing this matter to our attention and providing us the opportunity to assist you further.
Kindly be advised we have removed your number from the data base.
We apologise for the inconvenience, and once again, thank you for being understanding.
We have removed your number from our system and have requested assistance from IT with regards to having your details removed from our data base, please also be advised that as proud members of the DMASA (Direct Marketing Association of South Africa) we assure you that we are compliant and take customers very seriously that do not wish to be contacted. We urge you to please consider following this easy procedure to prevent any direct marketing telephonically, SMS OPTOUT followed by your ID number (this is crucial) to 39118. You can also visit the website www.nationaloptout.co.za. We will suggest if you have more than 1 mobile number that you register all your numbers on the Do Not Call list.
Kind Regards,
Customer Care
Elite Mobile's reply18 Apr 2019, 09:41
Official
Good Day Colleen
Thank you for bringing this matter to our attention and providing us the opportunity to assist you further.
Kindly be advised we have removed your number from the data base.
We apologise for the inconvenience, and once again, thank you for being understanding.
We have removed your number from our system and have requested assistance from IT with regards to having your details removed from our data base, please also be advised that as proud members of the DMASA (Direct Marketing Association of South Africa) we assure you that we are compliant and take customers very seriously that do not wish to be contacted. We urge you to please consider following this easy procedure to prevent any direct marketing telephonically, SMS OPTOUT followed by your ID number (this is crucial) to 39118. You can also visit the website www.nationaloptout.co.za. We will suggest if you have more than 1 mobile number that you register all your numbers on the Do Not Call list.
Kind Regards,
Customer Care
Thank you for bringing this matter to our attention and providing us the opportunity to assist you further.
Kindly be advised we have removed your number from the data base.
We apologise for the inconvenience, and once again, thank you for being understanding.
We have removed your number from our system and have requested assistance from IT with regards to having your details removed from our data base, please also be advised that as proud members of the DMASA (Direct Marketing Association of South Africa) we assure you that we are compliant and take customers very seriously that do not wish to be contacted. We urge you to please consider following this easy procedure to prevent any direct marketing telephonically, SMS OPTOUT followed by your ID number (this is crucial) to 39118. You can also visit the website www.nationaloptout.co.za. We will suggest if you have more than 1 mobile number that you register all your numbers on the Do Not Call list.
Kind Regards,
Customer Care
CC
Colleen C's updateReviewer Update
18 Apr 2019, 10:38Good day, thank you very much for removing my number from your database. However, I would still like to know what you are doing about the actual reason for my complaint; i.e. the very poor customer treatment I received. Did management listen to the telephone recording of this agent's attitude, behaviour and disregard to me as the customer, talking all over me, demanding to be heard rather than listening to the customer? Are you taking the necessary steps to ensure proper and sufficient training is given to this call centre agent to ensure she does not antagonise more customers, and thus make your company lose valuable business?
CC
Colleen C's update18 Apr 2019, 10:38
Reviewer Update
Good day, thank you very much for removing my number from your database. However, I would still like to know what you are doing about the actual reason for my complaint; i.e. the very poor customer treatment I received. Did management listen to the telephone recording of this agent's attitude, behaviour and disregard to me as the customer, talking all over me, demanding to be heard rather than listening to the customer? Are you taking the necessary steps to ensure proper and sufficient training is given to this call centre agent to ensure she does not antagonise more customers, and thus make your company lose valuable business?
Elite Mobile's replyOfficial
18 Apr 2019, 12:53Good Day Colleen
Kindly be advised as per our telephonic discussion, your query has been resolved.
Once again, thank you for being understanding and we humbly apologise for any inconvenience caused.
Kind Regards,
Elite Mobile Team
Kindly be advised as per our telephonic discussion, your query has been resolved.
Once again, thank you for being understanding and we humbly apologise for any inconvenience caused.
Kind Regards,
Elite Mobile Team
Elite Mobile's reply18 Apr 2019, 12:53
Official
Good Day Colleen
Kindly be advised as per our telephonic discussion, your query has been resolved.
Once again, thank you for being understanding and we humbly apologise for any inconvenience caused.
Kind Regards,
Elite Mobile Team
Kindly be advised as per our telephonic discussion, your query has been resolved.
Once again, thank you for being understanding and we humbly apologise for any inconvenience caused.
Kind Regards,
Elite Mobile Team
CC
Colleen C's updateReviewer Update
18 Apr 2019, 14:11Thank you for the call Britney
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Colleen C's update18 Apr 2019, 14:11
Reviewer Update
Thank you for the call Britney
Elite Mobile's replyOfficial
18 Apr 2019, 14:25You most welcome,
Kind Regards
Kind Regards
Elite Mobile's reply18 Apr 2019, 14:25
Official
You most welcome,
Kind Regards
Kind Regards