What a ****!

I had the utmost negative experience with ELITE MOBILE!!!

An agent contacted me regarding my two Vodacom accounts that were eligible for upgrades. He offered me new options, which sounded very good. As soon as I agreed to the offers, he started speaking so fast and inaudible that I stopped him to confirm information and details regarding the intended deals. He got quite upset and a supervisor took over the call.

According to me the deals were settled after conclusion of the call.

SURPRISE! SURPRISE! When bill time came, the new adjustments were not made...BUT ELITE MOBILE TOOK THEIR SERVICE FEE!

I contacted customer services, where I was sweetly informed that the adjustments would only be implemented in the new month (which I took as being in order).

After the month in question...NO IMPLIMENTATION OF THE NEW DEALS!

Customer services now FOR THE FIRST TIME informed me that the deals were not submitted BY THE SYSTEM WITHIN 24 HOURS, thus was cancelled. But their SERVICE FEE was not cancelled??!!

What type of business and service are these people running?! What a disgrace!! I've been a loyal Vodacom client for the better of 20 years then THIS is the treatment from their direct providers??!!

Obviously I rather reverted to online services, because working with *********** humans does not sit well with me!