MS
Mohammed S
1 reviews | Active since Dec 2020
07 Dec 2020, 17:27
Vodacom upgrade didn't get what I asked for
How ****** useless can you guys be? I'm buying minutes every damn day because you people can't do your job properly no one has called me yet and today is the 7th of the month.... Absolutely pathetic the customer service sucks.
I've been getting mails since last week that someone will call me and to date no one has...
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Replies (2)MS
Mohammed S's updateReviewer Update
08 Dec 2020, 16:32By far the company with the worst customer service you will ever experience... Its now the 8th of December and still nobody can resolve my problem the consultants the sales teams and customer service are all clueless as to how to solve my issue of not getting the package that was ordered or promised.... The team leaders and managers have no interest either because the consultants have escalated the problem to them and still they haven't called....
Elite mobile there is nothing elite about them I don't know how Vodacom has partnered with a company with such incompetence... probably because Vodacom are just as *********** as them....
Elite mobile there is nothing elite about them I don't know how Vodacom has partnered with a company with such incompetence... probably because Vodacom are just as *********** as them....
MS
Mohammed S's update08 Dec 2020, 16:32
Reviewer Update
By far the company with the worst customer service you will ever experience... Its now the 8th of December and still nobody can resolve my problem the consultants the sales teams and customer service are all clueless as to how to solve my issue of not getting the package that was ordered or promised.... The team leaders and managers have no interest either because the consultants have escalated the problem to them and still they haven't called....
Elite mobile there is nothing elite about them I don't know how Vodacom has partnered with a company with such incompetence... probably because Vodacom are just as *********** as them....
Elite mobile there is nothing elite about them I don't know how Vodacom has partnered with a company with such incompetence... probably because Vodacom are just as *********** as them....
MS
Mohammed S's updateReviewer Update
09 Dec 2020, 21:44On the 23rd of November I called vodacom wanting to cancel my contract because MTN had offered me a better deal.... I spoke to a consultant by the name of Crystal Sha from elite mobile whos apart of vodacom who said that she could either match or better the deal...
On the 24th of November she called me back and the following was offered to me.
Uchoose flexi 175 Samsung A31 Samsung active watch 1000 recurring minutes @ 75% discount 20GB recurring data @ 75% discount
All for the amount of R683 you guys can verify this with your call records...
On the 1st of December my new package kicked in and to my surprise it was just the uchoose 175
No 1000min! No 20GB data!
My line is a business line and since the 1st of December I've had to load airtime to buy minutes so I can make calls when I call Elite mobile im charged for the call and I hold on for so long that my minutes deplete...
By far Elite Mobile is the company with the worst customer service I've ever experienced.. Its now the 8th of December and still nobody can resolve my problem the consultants the sales teams and customer service are all clueless as to how to solve my issue of not getting the package that was ordered or promised.... The team leaders and managers have no interest either because the consultants have escalated the problem to them and still they haven't called....
Very dissatisfied customer.... whoever reads this and can sort my problem out can contact me.
PLEASE DO NOT CALL ME TO TELL ME THAT SOMEONE ELSE WILL SORT MY PROBLEM OUT BECAUSE IM TIRED OF YOU INCOMPETENCE.... ITS COSTING ME TIME AND MONEY EVERY SINGLE DAY.... !!!!!
Call me only if you can sort my problem out...
On the 24th of November she called me back and the following was offered to me.
Uchoose flexi 175 Samsung A31 Samsung active watch 1000 recurring minutes @ 75% discount 20GB recurring data @ 75% discount
All for the amount of R683 you guys can verify this with your call records...
On the 1st of December my new package kicked in and to my surprise it was just the uchoose 175
No 1000min! No 20GB data!
My line is a business line and since the 1st of December I've had to load airtime to buy minutes so I can make calls when I call Elite mobile im charged for the call and I hold on for so long that my minutes deplete...
By far Elite Mobile is the company with the worst customer service I've ever experienced.. Its now the 8th of December and still nobody can resolve my problem the consultants the sales teams and customer service are all clueless as to how to solve my issue of not getting the package that was ordered or promised.... The team leaders and managers have no interest either because the consultants have escalated the problem to them and still they haven't called....
Very dissatisfied customer.... whoever reads this and can sort my problem out can contact me.
PLEASE DO NOT CALL ME TO TELL ME THAT SOMEONE ELSE WILL SORT MY PROBLEM OUT BECAUSE IM TIRED OF YOU INCOMPETENCE.... ITS COSTING ME TIME AND MONEY EVERY SINGLE DAY.... !!!!!
Call me only if you can sort my problem out...
MS
Mohammed S's update09 Dec 2020, 21:44
Reviewer Update
On the 23rd of November I called vodacom wanting to cancel my contract because MTN had offered me a better deal.... I spoke to a consultant by the name of Crystal Sha from elite mobile whos apart of vodacom who said that she could either match or better the deal...
On the 24th of November she called me back and the following was offered to me.
Uchoose flexi 175 Samsung A31 Samsung active watch 1000 recurring minutes @ 75% discount 20GB recurring data @ 75% discount
All for the amount of R683 you guys can verify this with your call records...
On the 1st of December my new package kicked in and to my surprise it was just the uchoose 175
No 1000min! No 20GB data!
My line is a business line and since the 1st of December I've had to load airtime to buy minutes so I can make calls when I call Elite mobile im charged for the call and I hold on for so long that my minutes deplete...
By far Elite Mobile is the company with the worst customer service I've ever experienced.. Its now the 8th of December and still nobody can resolve my problem the consultants the sales teams and customer service are all clueless as to how to solve my issue of not getting the package that was ordered or promised.... The team leaders and managers have no interest either because the consultants have escalated the problem to them and still they haven't called....
Very dissatisfied customer.... whoever reads this and can sort my problem out can contact me.
PLEASE DO NOT CALL ME TO TELL ME THAT SOMEONE ELSE WILL SORT MY PROBLEM OUT BECAUSE IM TIRED OF YOU INCOMPETENCE.... ITS COSTING ME TIME AND MONEY EVERY SINGLE DAY.... !!!!!
Call me only if you can sort my problem out...
On the 24th of November she called me back and the following was offered to me.
Uchoose flexi 175 Samsung A31 Samsung active watch 1000 recurring minutes @ 75% discount 20GB recurring data @ 75% discount
All for the amount of R683 you guys can verify this with your call records...
On the 1st of December my new package kicked in and to my surprise it was just the uchoose 175
No 1000min! No 20GB data!
My line is a business line and since the 1st of December I've had to load airtime to buy minutes so I can make calls when I call Elite mobile im charged for the call and I hold on for so long that my minutes deplete...
By far Elite Mobile is the company with the worst customer service I've ever experienced.. Its now the 8th of December and still nobody can resolve my problem the consultants the sales teams and customer service are all clueless as to how to solve my issue of not getting the package that was ordered or promised.... The team leaders and managers have no interest either because the consultants have escalated the problem to them and still they haven't called....
Very dissatisfied customer.... whoever reads this and can sort my problem out can contact me.
PLEASE DO NOT CALL ME TO TELL ME THAT SOMEONE ELSE WILL SORT MY PROBLEM OUT BECAUSE IM TIRED OF YOU INCOMPETENCE.... ITS COSTING ME TIME AND MONEY EVERY SINGLE DAY.... !!!!!
Call me only if you can sort my problem out...