Vodacom Problem that has not been sorted since December 2020

I have had no joy in dealing with Vodacom about unblocking my devices. Vodacom is not able to unblock the device that they have blacklisted the only thing that they are able to unblock is sim card. Since last year December I have had this query but nothing has happened until today.

I have received different reference numbers and nothing has happened and everytime when I phone with the reference I have to relate the story again. 1. *** 2. EC-168X-2EG6W0 which means the reference number does not work at all because with the reference they should be able to pick up the problem but with Vodacom. Everytime I write to Vodacom on this platform I get an automatic response which is there for everyone that has a problem and no one will phone you until you phone them and even when I phone I am asked about the IMEI numbers for all the phones and they will check and it always says device is locked and which means this problems will never be solved. Vodacom can block the device but they don't know how to unblock the device I will never recommend Vodacom to anyone with this experience I am very frustrated Vodacom Customer