1 reviews | Active since Dec 2016

16 Mar 2018, 12:21

Vodacom needs a new partner

An agent by the name of Tiffany called me and pitched me. She actually did very well and I actually listened. I am a manager in a call center and I know how the agents sometimes struggle and didn’t want to be one of those difficult customers. However the line kept breaking up and I informed her. To my surprise she said “it can’t be my fault, I’m calling from a computer system”. Firstly, I know you calling from a computer system, the days of calling from a phonebook is long gone. She offered to drop the loff me and call me back. She called back and repitched me. Offered me some data package with a tab. I was trying to explain that I only use Apple products so providing me me with that tab won’t benefit me at all and then she tried to push some mifi router off on me and while I was trying to explain that data is not my issue. Firstly, I don’t use half of the data she is trying to sell me because my products run on WiFi at home as well as at work but she wouldn’t let me get a word in and kept interrupting me. Secondly, all she asked is to speak to me, I said yes but no confirmation was requested and then during her pitch she read out my number. Does it make sense to provide a contact number of someone without them confirming it is them. I don’t like doing this because I know how agents struggle, my team struggles with international customers on a daily basis but I will never have them be rude to a customer or step out of line I’m anyway. This company has been bombarding me with private number missed calls and when I eventually have the time to answer this is the service I get. I cannot believe this is a partner of vodacom a company I have been with for so many years

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Replies (3)
Elite Mobile
Elite Mobile's reply16 Mar 2018, 12:38
Official

Good Day

Thank you for your enquiry, an Escalation agent will contact you shortly.

Kind Regards

Elite Mobile Team

Elite Mobile
Elite Mobile's reply22 Mar 2018, 09:18
Official

Good Morning Mr Webstock

As per our telephonic conversation, the calls have been released. You will be able to listen to the calls as per your request.

We do apologise for all inconvenience caused. Should you have any further enquiries, kindly contact us on ***or ***.

Kind Regards

Elite Mobile Team

Elite Mobile
Elite Mobile's reply22 Mar 2018, 09:24
Official

Good day


Kindly assist with your cell number and id number i will call you back
or email us on ***

Kind Regards