VODACOM /ELITE MOBILE and their CLIENT ******** TACTICS.

VODACOM and ELITE MOBILE ARE THE WORST- Ref no: ***

On the second of Aug 2021 I received a call from a VODACOM consultant by the name of ZANE calling to tell me about the promo VODACOM is running for its existing customers to help them save ‘’PAY LESS FOR BETTER BENEFITS’’. He the continued to tell me I will get a top up of 2GB and 200 voice minutes I then asked if this wouldn’t increase my bill as I DO NOT WANT ANYTHING THAT WILL RESULT IN ME PAYING FOR MORE THAN I HAVE BEEN PAYING he confirmed that THERE WILL BE NO INCREASE AND MY BILL EFFECTIVE THE 1ST OF SEPTEMBER WILL R449 FROM R509 that did sound like a saving to me, this was confirmed more than once and I also asked for a written conformation so I could have it for my records.

Instead it was a quote that I received and that was the last of it. On the 11th of September (Friday) when I went to check my bill on the VODACOM APP as I was expecting to see a R449 bill I came to a SHOCK when I saw R768 that’s due this month (September), I immediately took my phone and contacted client services to get an understanding of what I saw and for it to be corrected as I KNOW I NEVER AGREED TO THAT.

I spoke to multiple consultants before I was transferred to SIBUSISO MDLETSHE who assured me that my complaint will be escalated and I will be called back within 24 to 48 hours which would be the following Tuesday (September 14th ), instead of a call I got an email advising me that my call has been resolved and I’d not even received the call I was told I’d get.

I called back on Wednesday the 15th to follow up and it is getting closer and closer to my debit date and I still so not have answers, I spoke to a lady who told me she’s also escalate my complain and I told her what had happened and that I was promised a call back and I hadn’t received any I will made it clear that I was not happy and I will be PUBLICISING my complaint and immediate she ask that I do not do that as yet she will get someone to call me. Indeed that happened and 30 minutes later I received a call from another consultant who told me she’s calling from ELITE MOBILE regarding my wanting to cancel the MIGRATION DUE TO AFFORDABILY AS SHE WAS ADVISED I then told her my cancellation isn’t because of affordability by the false information that was provided to me by ZANE which has now resulted in me having a R768 bill due.

She told me that she did listen to the recording and the consult did disclose that If I am not happy I should call them back before September to cancel not acknowledging the questions and concerns raised during the call with ZANE and due to that they cannot take me back to the plan I was on as It has been discontinued and to downgrade me for a similar one I’d have to paid a penalty estimated to R1650 to R1700 but the R768 will still be collected meaning I AM EXPECTED TO FORK OUT OVER R2400 for their misrepresentation as had this been correct disclosed to me as she mentioned it we would be having this issue. I was told VODACOM DISCONTINUED THE PRODUCT I WAS ON AND WHEN I ASKED SINCE SHE EARLIER MENTIONED I SHOULD HAVE CALLED TO CANCEL THEN I WOULD BEEN KEPT ON WHAT I WAS ON WHY CAN’T I BE TAKEN BACK?????? She said it can’t be done due to system restrictions.

SHE MENTIONED THAT NOTHING CAN BE DONE AND THE ONLY TIME I CAN CHANGE THIS IS NOVEMBER 2022 WHEN I’LL BE DUE FOR AN UPGRADE AS THERE WILL BE NO PENALTY BEARING IN MIND THAT THIS IS A NEW CONTRACT. I then asked her to send me a copy of the recording she said she listened to as well an email of what she advised me off on the call for my records and so I can escalate my complaint as they’ve failed to assist me instead THEY MADE EVERYTHING WORSE she promised to send me the email before close of business Wednesday the 15th and I haven’t received anything. I called back this morning Friday , September 17th to follow up I spoke to Sibusiso who advised he will get her to send me the requested email and recording that I have now been waiting for 2 days.

I AM DISGUSTED AND DISAPPOINTED IN THE SERVICE YOU RENDER YOUR CLIENTS , MORE ESPECIALLY SINCE IT INVOLVES MAKING MONEY BY PROVIDING FALSE INFORMATION TO GET CLIENTS TO AGREE TO SOME SUGAR COATED ‘’LIES’’ , IT’S JUST A PITY THAT I AM STUCK WITH YOU FOR THE COMING MONTHS.

IF YOU KNOW YOU’RE LOOKING FOR A CELLPHONE CONTRACT DO NOT DO IT VIA VODACOM.