PG
Paul G

1 reviews | Active since Dec 2016

12 Dec 2016, 16:57

Vodacom contract not activated

<p>Elite Mobile (Vodacom) phoned me on 11 November 2016 to sell me a Vodacom contract.</p> <p>I accepted the new Vodacom data contract and received the mobile device and new sim card the following week. On 18 November (1 day later) I phoned Vodacom customer care to tell them the sim card is not activated, they referred me to Vodacom activations ********** .</p> <p>I then phoned Vodacom activations and was told the sim card will be active in the next 5 hours. 21 November (4 days later) I phoned Vodacom activations again and now they told me the sim card will be activated in 72 hours. 24 November (7 days later) Vodacom activations said they had technical problems with a new system and there is a back log and it will take 10 days to activate the sim card, BUT IF I DON’T WANT TO WAIT THAT LONG I CAN CANCEL THE CONTRACT. 02 December (15 days later) Vodacom activations again told me it would take 10 days to activate the sim card, BUT IF I DON’T WANT TO WAIT THAT LONG I CAN CANCEL THE CONTRACT. 06 December (19 days later) Vodacom activations said they will escalate the activation and now it will be active within 5 hours. 08 December (21 days later) Vodacom activations again said they will escalate the activation.</p> <p>25 days later and I can still not use the Vodacom contract. No signal.</p>

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Replies (4)
Elite Mobile
Elite Mobile's reply12 Dec 2016, 17:08
Official
We have received your Hello Peter Report and sincerely apologize for any inconvenience we may have caused. An Escalation Agent will be in contact shortly. Kind Regards Elite Mobile Team

Best regards,

Elite Mobile
Elite Mobile's reply12 Dec 2016, 17:11
Official

We have received your Hello Peter Report and sincerely apologize for any inconvenience we may have caused.

An Escalation Agent will be in contact shortly.

Kind Regards

Elite Mobile Team

Best regards,

PG
Paul G's update13 Dec 2016, 09:42
Reviewer Update

Thank you, do you have my contact number?

Elite Mobile
Elite Mobile's reply13 Jan 2017, 15:54
Official

Good Day

Please be advised that your line has been activated.

We do apologise for all inconvenience caused. Should you have any further enquiries, please feel free to contact us on ***or ***.

Thank you.

Kind Regards

Elite Mobile

Best regards,