1 reviews | Active since Jun 2017

26 Apr 2018, 13:13

Very Very Bad Service, No correct infomation....

This actually Doesnt deserve a star..... This just wasted my time…. 1. Received a call I accepted due to only order 3-5 days to deliver. 2. I called to follow up ,Call the call centre 7-14 days to delivery. 3. Escalation then a call from the centre – delivery by Wednesday 25/04/2018. I call back the next day to find out ... Order has not left ... 4. Call from Team Leader – Follow up No stock that’s why there is no delivery. I said if there is no stock this is pointless, you may cancel, 5. Today i received 3 calls to confirm delivery asked If I still require which was yes, 6. Debbie call to say that the order was canceled and cannot be delivered, 7. I only cancelled due to no stock……… 8. So the call centre doesnt know what they are doing....

0
Replies (2)
Elite Mobile
Elite Mobile's reply26 Apr 2018, 14:04
Official

Good day

I do apologize for the inconvenience caused. Please email your query to *** and we will promptly and assist and fix the issue.

Regards

's update26 Apr 2018, 14:16
Reviewer Update
The only way to fix this issue is to allow the delivery through , I tracked the delivery and seen that the delivery is leaving JHB , I I did contact your support address as well Here is the last response : Good Day We do apologise for the inconvenience caused. Our system and the system of Vodacom is different and this at times does cause confusion. Regards