JM
John-Robert Mostert
1 reviews | Active since Apr 2025
10 Apr 2025, 13:51
Very unhappy customer
I was called and made to believe I would pay an additional small amount for extra data, this was an increase from Vodacom. I said I could not afford to pay more. I was then asked to agree to the changes. I did this thinking it was a increase from Vodacom instead I was speaking to Sheim 007 from Elite mobile who processed a migration on 3 numbers and doubling my monthly bill. I then disputed this migration and they agreed to a reversal from may 2025. They however say they will not credit me for the interim cost as they say the voice recording indicates a valid agreement. I am still awaiting an opportunity to hear this recording.
Helpful (0)
Replies (8)0
Replies (8)
Elite Mobile's replyOfficial
10 Apr 2025, 14:25Hi John
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
Elite Mobile
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
Elite Mobile
Elite Mobile's reply10 Apr 2025, 14:25
Official
Hi John
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
Elite Mobile
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
Elite Mobile
JM
John-Robert Mostert's updateReviewer Update
11 Apr 2025, 14:28Hi Elite Mobile
Thank-you for informing me that our voice recording is available. I have listened to the recording. In the call your " Sheim 007 " promised to reduce my spend on all three my numbers she quotes my current spend on all three numbers and then offers to reduce the costs. However my current spend she quoted is not what I am paying rather some fabricated amount. On one number i was confidently told me i was paying R667 when I was paying R290.98 she then said I would now pay R602 to which I agreed. Without my account at hand I unfortunately believed the lie and agreed to the changes. I have logged a dispute and hope Elite Mobile will do the right think and refund me. This whole episode has caused me much anxiety and cost me fuel and time off work to attempt to correct. This is very disappointing especially considering that elite mobile claimed to have listened to the recording and refused to refund me or admit any fault. Very Unhappy long time Vodacom customer!
Thank-you for informing me that our voice recording is available. I have listened to the recording. In the call your " Sheim 007 " promised to reduce my spend on all three my numbers she quotes my current spend on all three numbers and then offers to reduce the costs. However my current spend she quoted is not what I am paying rather some fabricated amount. On one number i was confidently told me i was paying R667 when I was paying R290.98 she then said I would now pay R602 to which I agreed. Without my account at hand I unfortunately believed the lie and agreed to the changes. I have logged a dispute and hope Elite Mobile will do the right think and refund me. This whole episode has caused me much anxiety and cost me fuel and time off work to attempt to correct. This is very disappointing especially considering that elite mobile claimed to have listened to the recording and refused to refund me or admit any fault. Very Unhappy long time Vodacom customer!
JM
John-Robert Mostert's update11 Apr 2025, 14:28
Reviewer Update
Hi Elite Mobile
Thank-you for informing me that our voice recording is available. I have listened to the recording. In the call your " Sheim 007 " promised to reduce my spend on all three my numbers she quotes my current spend on all three numbers and then offers to reduce the costs. However my current spend she quoted is not what I am paying rather some fabricated amount. On one number i was confidently told me i was paying R667 when I was paying R290.98 she then said I would now pay R602 to which I agreed. Without my account at hand I unfortunately believed the lie and agreed to the changes. I have logged a dispute and hope Elite Mobile will do the right think and refund me. This whole episode has caused me much anxiety and cost me fuel and time off work to attempt to correct. This is very disappointing especially considering that elite mobile claimed to have listened to the recording and refused to refund me or admit any fault. Very Unhappy long time Vodacom customer!
Thank-you for informing me that our voice recording is available. I have listened to the recording. In the call your " Sheim 007 " promised to reduce my spend on all three my numbers she quotes my current spend on all three numbers and then offers to reduce the costs. However my current spend she quoted is not what I am paying rather some fabricated amount. On one number i was confidently told me i was paying R667 when I was paying R290.98 she then said I would now pay R602 to which I agreed. Without my account at hand I unfortunately believed the lie and agreed to the changes. I have logged a dispute and hope Elite Mobile will do the right think and refund me. This whole episode has caused me much anxiety and cost me fuel and time off work to attempt to correct. This is very disappointing especially considering that elite mobile claimed to have listened to the recording and refused to refund me or admit any fault. Very Unhappy long time Vodacom customer!
Elite Mobile's replyOfficial
16 Apr 2025, 08:30Hi John
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
Elite Mobile
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
Elite Mobile
Elite Mobile's reply16 Apr 2025, 08:30
Official
Hi John
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
Elite Mobile
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the lookout for a call from our team.
Kind Regards,
Elite Mobile
JM
John-Robert Mostert's updateReviewer Update
29 Apr 2025, 13:36Still no replay from Elite mobile.
JM
John-Robert Mostert's update29 Apr 2025, 13:36
Reviewer Update
Still no replay from Elite mobile.
Elite Mobile's replyOfficial
02 May 2025, 08:33Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
We will be in contact soonest.
We will be in contact soonest.
Elite Mobile's reply02 May 2025, 08:33
Official
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
We will be in contact soonest.
We will be in contact soonest.
JM
John-Robert Mostert's updateReviewer Update
02 May 2025, 10:08I have been assisted by a very helpful young lady at Vodacom and have received a credit. I however would like a reply from Elite mobile, I do not consider this incident closed and will as a next step contact Vodacom world direct should I not receive a adequate resolution from Elite Mobile.
JM
John-Robert Mostert's update02 May 2025, 10:08
Reviewer Update
I have been assisted by a very helpful young lady at Vodacom and have received a credit. I however would like a reply from Elite mobile, I do not consider this incident closed and will as a next step contact Vodacom world direct should I not receive a adequate resolution from Elite Mobile.
Elite Mobile's replyOfficial
02 May 2025, 16:16Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
We will be in contact soonest.
We will be in contact soonest.
Elite Mobile's reply02 May 2025, 16:16
Official
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible.
We will be in contact soonest.
We will be in contact soonest.
JM
John-Robert Mostert's updateReviewer Update
27 May 2025, 10:30Still no reply from Elite Mobile. I will contact Vodacom today.
JM
John-Robert Mostert's update27 May 2025, 10:30
Reviewer Update
Still no reply from Elite Mobile. I will contact Vodacom today.