LT
Lorna T

1 reviews | Active since Oct 2015

08 Oct 2015, 11:52

VERY UNHAPPY!

Good morning,<br> <br> May I kindly request feedback on the following: it was mailed to Elite Mobile on the 9 September 2015.<br> <br> I only realized in September after looking at my invoices from VODACOM that I am paying R75 for 1 gig data, as I wanted it when I was called by a sales agent from VODACOM, BUT only to see that it is billed on a phone number I do not use (0828....) my phone number that I am using and will always use are (0825.....).<br> <br> I phoned Vodacom last week only to be told I have to phone Elite mobile to do the correction. On the 1 September 2015 I spoke to a lady in the customer care division of Elite mobile she advised me that Elite mobile has to first listen to the conversation between me and the sales agent when I took out the contract with Elite mobile, although when he phoned I was under the impression that I was talking to a VODACOM agent. She said that it will take 3-4 days, I have not received any feedback on my query by mail or phone. <br> <br> I do not want two contracts, and I want the 1 gig data to be on my own phone number 08251..., AND not number 0828.... to be cancelled and removed from my contract with VODACOM. She just kept on.<br> <br> Please inform me on the progress

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Replies (1)
Elite Mobile
Elite Mobile's reply08 Oct 2015, 12:01
Official
Hello lorna11,

Thank you for your enquiry.
We acknowledge your frustration and sincerely apologize for the inconvenience. An Escalation Agent will be in contact soon.

Kind Regards
Elite Mobile Team