Utterly useless and BAD service: Inv. K***/Order: I***

<p>On 29 September 2016 a very friendly gentleman from Elite Mobile called me. He gave me the information of a deal for a tablet with a payment of R99. You then receive R110 of airtime. Since I always wanted a tablet, I accepted the deal, but asked him that the terms and conditions, etc must be e-mailed to me since I was at an appointment and I could not write down anything at the time. Up untill today I haven't received any e-mail from Elite Mobile. I received the tablet, but did not open the package since I first wanted something in writing. I made a call on Monday, 10 Oct to the following tel: ********** . I spoke to Angelique (option 5), whom informed me their systems are down. I asked her to call me back once the systems were back on and I gave her my details. I phoned again later that same day, spoke to Angelique again and the systems were still down. I called on 11/10 and spoke to Nomfundo. Funnily up until today no call from Angelique...In any event, I asked Nomfundo for the e-mail to be sent to me, she confirmed my e-mail address and it was incorrect. We rectified that. Still no e-mail. I called again the same day, cannot remember who helped me. Still no e-mail. I called again on the 12th of Oct, spoke to Nomfundo again. This time, after asking for it, I received a reference number: 090845. Still no e-mail. She mentioned that it was a verbal deal and that is why there are no terms and conditions/contract e-mailed. I said that I wanted the details of the deal on an e-mail, she said she referred it to the operations department. Still no e-mail and so I called again and asked for the deal to be cancelled. She said she will forward my request and I will receive a call from the courier to arrange for a pick-up. So far no call from the courier. I also sent an e-mail to the Elite Mobile support e-mail, I received a reply from: ********** reference number 48987. It kept on saying they are attending to the problem, then that the probem was solved and do I care to give any feedback on their service. I rep**** that the service was bad and that I've requested to cancel the deal, suddenly no more replies. So I have the tablet in my possesion (unopened) and I want it to be picked up and returned.</p>