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Vicky R

1 reviews | Active since Aug 2009

24 Jul 2018, 16:45

Useless software that's costing unnecessary extra money

We got a call from Elite Mobile on 17 July to reduce our airtime, but now suddenly we are paying for 3 extra apps we will never use. Hot Spotter, Rescue Box and Tech Trace. we cannot get hold of anyone, to remove this useless stuff from our account. They offer you a better deal then provide you with useless stuff that you must pay for every month, but will never use!!!

Remove this from our account with immediate effect.

0
Replies (4)
Elite Mobile
Elite Mobile's reply24 Jul 2018, 16:47
Official

Good Day

Thank you for your enquiry, an Escalation agent will contact you shortly.

Kind Regards

Elite Mobile Team

Elite Mobile
Elite Mobile's reply30 Jul 2018, 12:23
Official

Good day

Please be advised all services have been removed you will not be debited as of going forward.

Should have any more queries in future please contact us on ***or email us on ***

Regards

EliteMobile

Elite Mobile
Elite Mobile's reply02 Aug 2018, 13:23
Official

Good day

Please be advised that all the additional services have been cancelled and going forward you will not be debited.

Should have any more queries in future please contact us on ***or email us on ***

Kind Regards

EliteMobile

Elite Mobile
Elite Mobile's reply16 Aug 2018, 15:27
Official

Good Day Viczy

Kindly be advised that as per our telephonic discussion we have processed a refund.

We do apologise for any inconvenience caused. Thank you for your time and patience with regards to having this query resolved.

Should you have any further queries you may contact us on ***or email us on ***

Kind Regards, Elitemobile