Useless partnership

<p>I got a new phone that required a nano sim and this would mean I need a sim swap. Previously I had agreed to a TOP up 49 contract with Elite Mobile. This was over a year ago and I had completly forgotten about this contract with Elite Mobile. </p> <p> </p> <p>I went to a vodacom store to request this sim swap and was told it would take 4 hours. The next day still nothing had happened so I phoned the vodacom store to be informed that my number is actually on contract and I would need to go to a edgars to sort this out as my contract is with the EDcon group. At edgars I was told to go to Vodacom and so I went to another vodacom branch. At this branch I was informed that I would need to go to Jet store to request a letter to allow vodacom to do a sim swap for me. At the Jet store I waited 45 minutes while the person assisting me called through to request this letter. And had to leave before he go through. And wrote down the number to call myself. When I called this line they took down my details and sent me an sms reference that my request had been logged. This was on Thursday at 2pm. I decided to follow up after not receiving a response on tuesday at 12 pm. To my annoyance they again told me they can not help me and told me to phone elite mobile. </p> <p> </p> <p><br />This entire process took over a week and frustrated me intensely. </p> <p> </p> <p><br />Why did Vodacom, Edgars, Vodacom have the correct information regarding who the contract was with? Why couldn't they refer me to Elite mobile from the beginning?</p>