Upgrades done on two accounts when told not to

Early in January I was contacted by one of the Elite Mobile call agents, my cellphone package was due for an upgrade, and after discussing the various options I decided to upgrade my data package with no phone as mine was still in good working condition.

She then went on to look at my other contracts which were all due for an upgrade, a 2gig ****le and a 500mb tablet deal. I expressly told her that I am very happy with these two packages, I DO NOT WANT TO upgrade as when the time is right I might decide to go get another tablet deal for myself and cancel the ****le deal as I have wifi in my house. When working through the what I had agreed, I then told her again that she mustn't touch my other two contracts and they do not need to be upgraded. Lol and behold all my contracts have now been upgraded, the other two for the same contract, just another 24 months, so how stupid is that.

As soon as I received the email confirmation I immediately phoned elite mobile, spoke to another consultant who then reversed the two upgrades, well I have just received my Vodacom statement, and I am paying an extra R300 on admin fees for two upgrades that I never approved and called to cancel.

This is so ********** it is ridiculous, I am waiting for Elite Mobile to open their offices so I can call and try to resolve this issue but this is **************** plus I am now sitting with two contracts that were completed and are now up and running again.