Upgraded my account **********ly.

I received a call somewhere in August from Elite Mobile, informing me that 4 of my vodacom contracts have expired. i told the gentleman not to upgrade as i was unemployed. he sympathized and ask if i wanted to pay less on my account, Ofcoz i said yes. after he told me how much Im gonna pay now, he proceeded to tell me about things I already know, like hotspot and wifi. not knowing that he is activating a subscription service on my account and he never told me about these amounts either. after i dropped the phone i recieved notification of upgrades on the 4 accounts.<br> i call them back and the upgrades where reversed but not the R281 worth of charges that was incurred because of said transaction.<br> it is now 22/10/2015 and im still fighting with them to credit my acc. Vodacom has now suspended my line and im still calling everyday for them to fix it. They wanna listen to the recording to find out if im telling the truth, how long does it take to listen to it and make a decision. meanwhile Vodacom charged me and additional R300 for penalty charges becoz off the debit order that bounced. I expect a R581 credit to be posted, otherwise i must go to the police and open a case against the com