Upgrade of Contract not what they offered me

Elite Mobile called me in August to Upgrade my Vodacom contracts, I was offered three upgrades of the following : Three upgrades - 200minutes , 2GB Data and 50SMS to which I only received two upgrades the other one I received 50Minutes, 2GBData,50SMS for R279.00 which was incorrect as I agreed to all three upgrades to be 200minutes , 2GBData and 50SMS . I was charged a once off upgrade fee of R150 x3. I have tried to call Elite Mobile numerous time on ********** to which the call centre agent confirms my details and then puts me on the option to rate they service. I cant seem to get hold of anyone to assist me. Called Vodacom yesterday on 082 111 spoke to Amanda ref no R1- ********** ********** , she emailed my compliant to the upgrade department and asked me to give them three working days for outcome. I feel that this is unprofessional as my the debit went of my account and I need response immediately. Maria Jorge ********** 052