Upgrade Due
<p>On the 22nd of september an Agent calls me to tell me that I am due for an upgrade on my Vodacom Account. After 1 hour on the phone confirming and updating my profile and confirming the new contract details they say that the phone will be delivered within 5 working days. On the 28th September we receive a sms to let us know that the contract cant be upgraded as I am not due for an upgrade. WHY CALL ME IN THE FIRST PLACE THEN WASTING MY TIME. Its unacceptable. Poor Poor Service. </p>
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Replies (3)
Elite Mobile's replyOfficial
29 Sept 2016, 11:42Good Day George
Thank You for your enquiry. You will be contacted by an escalation agent shortly.
Kind Regards
Elite Mobile
Best regards,
Elite Mobile's reply29 Sept 2016, 11:42
Official
Good Day George
Thank You for your enquiry. You will be contacted by an escalation agent shortly.
Kind Regards
Elite Mobile
Best regards,
's updateReviewer Update
03 Oct 2016, 12:18Good Day Elite Mobile.
I am still waiting for that call!!!!
As i was explaining in my post above. poor Service!
As if that was not enough you signed me up for things that i did not even agree to!
I was signed up to a thing called " Hotspotter" and "Rescuebox". I DIDI NOT AGREE TO ANY OF THIS!!! You better arrange for the Debit order that went of for that money to be paid back to me!
Regards
One ****ed of Guy
's update03 Oct 2016, 12:18
Reviewer Update
Good Day Elite Mobile.
I am still waiting for that call!!!!
As i was explaining in my post above. poor Service!
As if that was not enough you signed me up for things that i did not even agree to!
I was signed up to a thing called " Hotspotter" and "Rescuebox". I DIDI NOT AGREE TO ANY OF THIS!!! You better arrange for the Debit order that went of for that money to be paid back to me!
Regards
One ****ed of Guy
's updateReviewer Update
07 Oct 2016, 07:27Its funny how you said that you will call me back but it has been close to 4 days and i am still waiting for the call.
Really cant see any good customer service here!!
's update07 Oct 2016, 07:27
Reviewer Update
Its funny how you said that you will call me back but it has been close to 4 days and i am still waiting for the call.
Really cant see any good customer service here!!