MN
Monica N

1 reviews | Active since Jan 2012

11 Sept 2017, 07:55

Unwanted services that I never agreed to

I upgraded my vodacom contract and now I am getting messages that I have signed up for hotspotter, recuebox and techtrace.

I never agreed to this and am upset that my personal information was not kept confidential as Vodacom needs to be complying with The Protection of Personal Information Act, No 4 of 2013 which promotes the protection of personal information by public and private bodies.

These services need to be removed as I never agreed to them. Please ensure you reverse all these added services before it gets deducted. This is *****ing.

0
Replies (2)
Elite Mobile
Elite Mobile's reply11 Sept 2017, 08:06
Official

Good Morning,

Thank you for your inquiry, you will be contacted by an escalations agent.

Kind Regards, Elite mobile

Elite Mobile
Elite Mobile's reply13 Sept 2017, 13:04
Official

Good day,

Kindly be advised that there is no order reflecting with Elitemobile.

Please be advised the Value Added Services is with a company called Vas Network, you can call them on ***.

Thank you for your patience and understanding.

Kind Regards, Elitemobile