MP
Matt P

1 reviews | Active since Mar 2017

02 May 2017, 14:20

Unprofessional, unorganized and constant unsolicited calls.

<p>I have already submitted a review about this ************ company - I have even spoken to the HR dept and customer care in order to remove myself from their data-base yet I still recieve calls offering hiked up ******* mobile phone offers I never asked for. I wish this company would find better ways opf marketing other than irritation and harrasemnet. I shudder to think what level of service would be receieved from anyone unfortuante enough to do business with these people - if they can't even get the most basic admin tasks done correctly. STOP CALLING ME!!!!</p>

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Replies (2)
Elite Mobile
Elite Mobile's reply02 May 2017, 15:09
Official

Good day

Thank you for your enquiry, you will be contacted by an escalations agent.

Kind Regards, Elitemobile

Elite Mobile
Elite Mobile's reply02 May 2017, 16:13
Official

Good day Matt

Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.

We apologise for the inconvenience, and once again, thank you for being understanding.

As per our telephonic conversation, we have removed your number from our system and have requested assistance from IT with regards to having your details removed from our data base, please also be advised that as proud members of the DMASA (Direct Marketing Association of South Africa) we assure you that we are compliant and take customers very seriously that do not wish to be contacted. We urge you to please consider following this easy procedure to prevent any direct marketing telephonically, SMS OPTOUT followed by your ID number (this is crucial) to 39118. You can also visit the website www.nationaloptout.co.za. We will suggest if you have more than 1 mobile number that you register all your numbers on the Do Not Call list.

Please feel free to contact us on *** or e-mail *** if there is anything further you require.

Kind regards
The Elitemobile Team