Unhappy Elite Mobile Client!

Item: Elite Mobile
Rating: 1
Author: Shanté Venter

I took out a "Vodacom" contract with Elite Mobile about a year & a half ago. Very pleased it was hassle free & I didn't have to go into a store or anything.

Recently I have been checking my bank statements & Elite Mobile is letting unauthorized debit orders go off - something I DID NOT sign up for nor asked for. Sometimes even twice a month.

Very unhappy client!! Just waiting for the last six months of my contract to run out so that I can cancel it!!

Helpful (0)

Replies (3)

Elite Mobile's replyOfficial

08 Feb 2019, 08:22

Good Day Thank you for your enquiry, an Escalation agent will contact you shortly. Kind RegardsElite Mobile Team

Elite Mobile's reply08 Feb 2019, 08:22

Official

Good Day Thank you for your enquiry, an Escalation agent will contact you shortly. Kind RegardsElite Mobile Team

Shanté Venter's updateReviewer Update

08 Feb 2019, 08:31

This was not an enquiry this is a complaint! But looking forward to hearing from your Escalation agent.

Shanté Venter's update08 Feb 2019, 08:31

Reviewer Update

This was not an enquiry this is a complaint! But looking forward to hearing from your Escalation agent.

Elite Mobile's replyOfficial

01 Mar 2019, 11:13

Good Day shante-venter

We apologise for the inconvenience,

Kindly be advised that we per telephonic discussion your query has been resolved and a refund has been processed.

Kind Regards
Elite Mobile Team

Elite Mobile's reply01 Mar 2019, 11:13

Official