Unexplained removal of value added services

My Vodacom value added service was removed by Elite mobile. I have been contacting for Elite mobile for 2 weeks with no answers or solution. There is no direct line for rententions and there is no management or senior manager to help customers. I've spoken to Charlene on 3 occasions and was assured that my query was escalated and someone would contact me but no one has contacted till now. I just got off the fone with the Salomie and she has made same promise. Elite is the worst company ever . All I want is my added services be reinstated. Is it so difficult for management to do their jobs and contact me. I hope this will help me in getting a response. I've been put on hold for more than 15 minutes on each occasion and it's very frustrating.