BR
Barbara R

1 reviews | Active since Aug 2016

02 Aug 2016, 09:29

********* business practice

<p>A consultant from Elite Mobile called me to offer me a tablet and data and R99 per month. I was very reluctant to give them any information telephonically and was reassured on their 'recorded call' that would not deduct money from my account unless I accepted the offer and signed for the tablet. I was told by the consutant that that would be *********. Guess what? The tablet never arrived and amounts for 'value added services' have been deducted from my bank account. This has cost me visits to my bank and a number of phonecalls to Elite Mobile. I have been assured that they deductuions have now been cancelled. I'll wait and see....</p>

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Replies (2)
Elite Mobile
Elite Mobile's reply02 Aug 2016, 09:29
Official

Good day,

Thank you for your enquiry, you will be contacted shortly by an escalations agent.

Kind Regards, Elitemobile

Elite Mobile
Elite Mobile's reply16 Aug 2016, 06:35
Official

Good Morning,

Kindly be advised, the Valued Added Services as been cancelled with immediate effect,

The relevant refund is being processed,

We sincerely paologise for any inconveniences caused.

Kind Regards, Elitemobile