BD
Belinda D

1 reviews | Active since Jul 2016

31 Jan 2017, 09:54

Unauthorized debit orders from Elite Mobile!

<p>I had three debit orders on my bank account today.</p> <p>SAFETY EM- ********** -4</p> <p>RESCUEBOX EM- ********** -2<br />SOMUSIC EM- ********** -3</p> <p>When I took the deal I clearly stated is it just R129 per month? I was assured it was. I can kick myself that I took this offer!! I want those debit orders cancelled immediately. I did not authorise any other amount than just the R129.00 per month.</p> <p>In fact I want the whole deal cancelled.</p> <p> Its saddens me that honest people get taken for a ride like this! Its unacceptable and disgusting.</p> <p> </p>

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Replies (2)
Elite Mobile
Elite Mobile's reply31 Jan 2017, 09:57
Official

Good Morning,

Thank you for your enquiry, you will be contacted by an escalations agents to assist you further.

Kind Regards, Elite mobile

Best regards,

Elite Mobile
Elite Mobile's reply03 Feb 2017, 12:17
Official

Hi Belinda

Thank you for bringing this matter to our attention and allowing us the opportunity to address this matter.

We have removed all value added services from your order.

We apologize for the inconvenience, and once again, thank you for your understanding

Kind regards

Elite Mobile.

Best regards,