1 reviews | Active since Oct 2016
Unauthorized debit orders
<p>I received an sms from the bank for debit orders that went off on my account. it was very random ammounts there were debit orders for.....hotspotterem R 39.....rescuebox....R 49 Somusic........R39 etc. This ammount comes to about R450 when I checked my previous bank statements I saw this has been happening from September 2015. This is unacceptable how can they debit money from your account without any permission at all. I am very sure this is *******. I want a full refund of all money deducted without my permission. </p>
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Kind Regards Elitemobile Team
Best regards,
Thank you for your enquiry. An escalation agent will phone you shortly.
Kind Regards Elitemobile Team
Best regards,
I have just spoken to Marcel Stainbank from Elite Mobile, ref nr: ********** and I could not get a satisfying answer about this request. He keeps on telling me that I HAVE accepted this services which I DEFNETILY HAVE NOT! According to him this services started in April 2016 although I got proof that my bank account being debited that dates back to Sept 2015. A promise was made by this consultant that a tape with my voice accepting this offer on it will be provided to me within 5 days, although I definitely do not believe this. As was said to me that a consultant would phone me back which did not happen because I HAD TO CALL THEM BACK! After my call I received 3 text messages stating that services were cancelled, no all of the sudden! I certainly hope that people read this comment and fall into the same trap as me, as I have lost R6000+ due to not checking my bank account with an microscope each month and trust that everything was fine.
I have just spoken to Marcel Stainbank from Elite Mobile, ref nr: ********** and I could not get a satisfying answer about this request. He keeps on telling me that I HAVE accepted this services which I DEFNETILY HAVE NOT! According to him this services started in April 2016 although I got proof that my bank account being debited that dates back to Sept 2015. A promise was made by this consultant that a tape with my voice accepting this offer on it will be provided to me within 5 days, although I definitely do not believe this. As was said to me that a consultant would phone me back which did not happen because I HAD TO CALL THEM BACK! After my call I received 3 text messages stating that services were cancelled, no all of the sudden! I certainly hope that people read this comment and fall into the same trap as me, as I have lost R6000+ due to not checking my bank account with an microscope each month and trust that everything was fine.