EP
Elphia P

1 reviews | Active since Oct 2013

01 Jun 2016, 12:10

Unauthorized Debit Orders

<p>I've upgraded on Vodacom through Elite Mobile in March 2016 and since then there are 5 debit orders with reference EM-***-5, EM-***-4, EM-***-6, EM-***-3 and EM-***-2, totalling an amount of R251.00 per month. I've tried to call Elite Mobile several times on their Help Desk number ***, and every time I get the same message - "Sorry, we are off line! Please call back after one hour." I sent an email to Elite Mobile but after 2 months, still waiting for their feedback. I even went to a Vodacom shop, and they were also not able to help me solve the problem. To my astonishment, the 5 debit orders again went off my bank account on 31st May 2016!! These are ******* deductions because I've never authorized any of it!!!!! What else can I do!!!! I cannot afford an extra expense of R251.00 per month!!!!!!!!!</p>

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Replies (2)
Elite Mobile
Elite Mobile's reply01 Jun 2016, 12:15
Official

Good day,

Thank you for your enquiry, you will be contacted by an escalations agent,

Kind Regards,

Best regards,

Elite Mobile
Elite Mobile's reply09 Jun 2016, 07:58
Official

Good day,

Kindly be advised as per your conversation with the customer care agent,

The Value Added Services were removed with immediate effect.

We sincerely apologise for any inconveniences caused.

Kind Regards,Elite mobile

Best regards,