LW
Lee W

1 reviews | Active since Nov 2017

03 Dec 2017, 11:07

Unauthorized debit orders

Elite mobile called me for a cell phone deal out of the blue. After 3 weeks I receive a call starting that I have been declined on that offer and they want to offer me a new deal. Now I check my bank account, I have 4 debits orders tha went off totalling R193 and now unpaid debit order for R600. I want all my money back including the bak chargers. If I was declined why deduct from my bank account. Ref: Somu Sim VN- ********** 8-2 R600 Kin tel VN- ********** 8-4 R49 Somusic VN- ********** 8-3 R49 Phonebox VN- ********** 8-1 R35 No debit orders could be deducted but I am sure they will try next month again.

I want a full refund for the bank charges. No wonder they were so persistent, kept on calling and trying to sell more things to me.

This is a bunch of ***********.

0
Replies (2)
Elite Mobile
Elite Mobile's reply03 Dec 2017, 11:12
Official
Good day, Thank you for your inquiry, you will be contacted by an escalations agent. Kind Regards, Elitemobile

Best regards,

Elite Mobile
Elite Mobile's reply08 Dec 2017, 09:28
Official

Good day Miss Williams

Please be advised that debits done on your account was not by Elite Mobile but by a company called VAS Network they sell similar services to us but are however not related to us.As per our telephonic conversation please be advised that I have emailed you VAS networks contact details so that you may be able to contact them to sort out the query.

Should you have any further queries with Elite Mobile please do not be afriad to contact us on *** or email us at ***.

Regards

EliteMobile

Best regards,