Unauthorized debit orders

For the second month now my account has been debited. When I call the number, they say their systems are down and can't tell me more details, except that I have an iPhone 6 contract with them. I have never agreed to that deal. I don't know what **** they are running, I would like someone to send me the contract I agreed to or a phone record.<br> Mag zone mp- ***0-5<br> Safe base mp-***0-4<br> Tech trace mp- ***0-3<br> Phob mp-***0-2<br>