UNAUTHORISED DEDUCTIONS

I received a call from Elite Mobile recently offering me a tablet for R99 pm. After many follow-up calls, I finally decided to take them up on the offer. Lavanya (the agent) offered me some additional services which refused. <br> <br> After ending the call, her manager (I can't recall his name), called me to try and persuade me to sign up for those additional services. I declined again and eventually managed to end the call 10 minutes later after confirming many times I'm not taking up those services.<br> <br> I thought that was that until my bank account was debited four times for services I did not sign up for or approved. I contact Elite Mobile and was told it would take them 4 to 5 days to investigate my claims following which they will contact me. It's been 6 (working) days and I have had to follow up with them regarding the refund. I asked for the manager to call me but I am still waiting.<br> <br> I've been a Vodacom customer for over 10 years and have never had any problems with them until now.<br> <br> I am still waiting to hear when I will receive the refund and letter apologising for the unauthorised deduction from my bank account.<br>