Unauthorised deduction

Was contacred by elite and offered a deal on upgrading 3 of my devices, all sounded well and I agreed to the upgrade. Much to my surprise my bank account was debited for two months with an amount of R198.00. When enquiring this I was told it eas for safebase, I have no clue what safebase is and would never have agreed for this amount to be deducted from my account. I spoke to them and elite has cancelled this debit order but say they cannot reimburse me for the money that was deducted without my authorisation. I am of the opinion that this is theft as I at no time authorised this deduction. I have warned friends and family to stay as far away as possible from any dealings with elite mobile, they are a bunch of ****mers.