1 reviews | Active since May 2012
Unauthorised debit orders on my account! *****!
<p>I took out a 10G data wifi router contract early this year, I agreed to be debited R299 per month, to my suprise the first debit order was for R309. I went to vodacom to find out if there is anything extra I am being charged for and they said No. I left it like that beacuse I thought to myself it's only R9 more. To my suprise this morning I received a notification of a debit order and I checked my account, I really got a SHOCK of my life! All along from the inception of the contract I have been debited about three amounts under R100 without my knowledge! I never agreed to additional services therefore I do not expect extra debit orders coming out from my account! I even asked the lady who assisted me to take out the contract, I think her name is Ayanda, she said I will not pay anything extra! I want the voice recording of the contract! I also want a refund of all the amounts that have been debited on my account or else I am taking this to the OMBADSMAN and I know I will win this case! This constitutes as *****!</p>
Good Morning,
Thank you for your enquiry, you will be contacted by an escalations agent shortly,
Kind Regards, Elitemobile
Good Morning,
Thank you for your enquiry, you will be contacted by an escalations agent shortly,
Kind Regards, Elitemobile
Good Day
Please be advised that the services have been cancelled and your refund is being processed.
We do apologise for all inconvenience caused. Should you have any further enquiries, please feel free to contact us on ***or ***.
Thank you.
Kind Regards
Elite Mobile
Good Day
Please be advised that the services have been cancelled and your refund is being processed.
We do apologise for all inconvenience caused. Should you have any further enquiries, please feel free to contact us on ***or ***.
Thank you.
Kind Regards
Elite Mobile
