Unauthorised debit orders

A consultant from Elite Mobile contacted me a couple of weeks ago to upgrade 2 Vodacom contracts. Only the new contract amounts were mentioned, as well as the upgrade fee. I did not agree to any additional payments for other services. No additional payments for other services were even mentioned by the consultant.

Five additional debit orders for Rescue Box, Kin tel, Magzone, SoS Squad and Techtrace have been processed against my banking account on 30 November.

One of the essentialia of a service agreement is the agreement on a price (payment). Since no agreement was reached on payment for these services, no contract came into existence in respect of these additional services. Processing of debit orders for such amounts is therefore *******.

This cannot be argued to be mistake (error) on the part of Elite Mobile, since a HelloPeter search indicates that numerous clients have alerted Elite Mobile to this ******* practice.

This conduct also constitutes breach of various pieces of national legislation, most notably the Consumer Protection Act. I will be reporting this conduct to the relevant regulatory bodies.

I demand a full refund of all the debits, as well as of related bank costs and confirmation in writing of cancellation of the debit orders.