TL
Tanya L
1 reviews | Active since Dec 2017
01 Dec 2017, 09:48
UNAUTHORISED DEBIT ORDERS
I upgraded my Vodacom contract through Elite Mobile a week ago..come the first of this month I find my account has been debited for subscriptions to Hotspotter, Rescue Box and Magzone! I NEVER authorized any of these debits nor did I request these subscriptions..I don't know how you think you have the right just to sign people up for this without their consent?? Its a great money making tactic as how many people really check their bank statements closely ...and even if they do by the time they realise a few months may have gone by....its highly ********* that Elite Mobile get away with this !
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Replies (3)
Elite Mobile's replyOfficial
01 Dec 2017, 09:49Good Morning,
Thank you for your inquiry, you will be contact by an escalations agent shortly.
Kind Regards, Elitemobile
Best regards,
Elite Mobile's reply01 Dec 2017, 09:49
Official
Good Morning,
Thank you for your inquiry, you will be contact by an escalations agent shortly.
Kind Regards, Elitemobile
Best regards,
Elite Mobile's replyOfficial
06 Dec 2017, 10:03Good day Tanya
Please be advised that we have investigated your matter and found that you have already reversed the debits at your bank. We cannot process a refund for you as you will receive these amounts back from you reversal request.
We have however removed this services from your profile and you will not be debited for these going forward.
Should you have any queries going forward you may contact us on ***or you can email us on: ***
Regards
Best regards,
Elite Mobile's reply06 Dec 2017, 10:03
Official
Good day Tanya
Please be advised that we have investigated your matter and found that you have already reversed the debits at your bank. We cannot process a refund for you as you will receive these amounts back from you reversal request.
We have however removed this services from your profile and you will not be debited for these going forward.
Should you have any queries going forward you may contact us on ***or you can email us on: ***
Regards
Best regards,
Elite Mobile's replyOfficial
06 Dec 2017, 10:03Good day Tanya
Please be advised that we have investigated your matter and found that you have already reversed the debits at your bank. We cannot process a refund for you as you will receive these amounts back from you reversal request.
We have however removed this services from your profile and you will not be debited for these going forward.
Should you have any queries going forward you may contact us on ***or you can email us on: ***
Regards
Best regards,
Elite Mobile's reply06 Dec 2017, 10:03
Official
Good day Tanya
Please be advised that we have investigated your matter and found that you have already reversed the debits at your bank. We cannot process a refund for you as you will receive these amounts back from you reversal request.
We have however removed this services from your profile and you will not be debited for these going forward.
Should you have any queries going forward you may contact us on ***or you can email us on: ***
Regards
Best regards,