1 reviews | Active since Jun 2017
Unauthorised Debit orders
<p>Elite mobile has been debiting my husbands bank account since 2016 an amount of R 150 - R 200 per month.</p> <p>When phoning the company to enquire, they claim the money is for services rendered? What services rendered? We did not even know that we signed up to the service in the first place?</p> <p>We have asked for proof that we signed up for such services and same can not be provided?</p> <p>Is this the way cellphone companies make money today? By conning customers?</p>
Good Morning,
Thank you for your enquiry, you will be contacted by an escalations agent shortly.
Kind Regards, Elitemobile
Best regards,
Good Morning,
Thank you for your enquiry, you will be contacted by an escalations agent shortly.
Kind Regards, Elitemobile
Best regards,
Hi Andrea
Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.
After a full investigation, we have found that the value added services were agreed to. We have sent you a transcript of the sales call.
Should you have any further queries, please feel free to e-mail me on *** or call us on the following number ***.
We apologize for the inconvenience, and once again, thank you for your understanding.
Thank you
Elite Mobile.
Best regards,
Hi Andrea
Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.
After a full investigation, we have found that the value added services were agreed to. We have sent you a transcript of the sales call.
Should you have any further queries, please feel free to e-mail me on *** or call us on the following number ***.
We apologize for the inconvenience, and once again, thank you for your understanding.
Thank you
Elite Mobile.
Best regards,