1 reviews | Active since Aug 2015
Unauthorised debit orders
<p>In August 2015, I review my contract with Vodacom (went into the Menlyn Vodacom shop) and decided to not upgrade with a new phone only want to keep my number with the lowest premium. All of a sudden in November 2016, a debit order of R150. went of my account from Elite Mobile. I phoned them to find out what this was for, and they informed me that this was for my Upgrade, I was very confussed because I did not upgrade my phone in October / November 2016, the lady then explained this was for the upgrade in 2015. 1 year and 3 months later they debit my account with R150. In December 2016 again they debited my account with R150. and after a huge fight they refund me in beginning of January. At end of January 2017 they again debit my account with R150 after I asked Marilyn to delete me totally from their system. This is totally unacceptable, and need a manager to phone me and refund me the amounts, debited from my account, because I did not upgrade my phone. </p>
Good day,
Thank you for your enquiry, you will be contacted by an escalations agent shortly.
Kind Regards, Elitemobile
Best regards,
Good day,
Thank you for your enquiry, you will be contacted by an escalations agent shortly.
Kind Regards, Elitemobile
Best regards,
An agent did phone me and confirmed that the money will only show in their bank account on the 7th, they will then refund me, today is the 9th and I did not received any phone call or refund from Elite Mobile. Elite Mobile I put this public, you better refund me by tomorrow, and please delete my personal information from your system, name, bank account, address, etc.
An agent did phone me and confirmed that the money will only show in their bank account on the 7th, they will then refund me, today is the 9th and I did not received any phone call or refund from Elite Mobile. Elite Mobile I put this public, you better refund me by tomorrow, and please delete my personal information from your system, name, bank account, address, etc.
Hi Karen
Thank you for bringing this matter to our attention and allowing us the opportunity to address this matter.
A refund is being processed and we are taking steps to prevent this error occurring again.
We apologize for the inconvenience, and once again, thank you for your understanding.
Kind regards
Elite Mobile Team
Best regards,
Hi Karen
Thank you for bringing this matter to our attention and allowing us the opportunity to address this matter.
A refund is being processed and we are taking steps to prevent this error occurring again.
We apologize for the inconvenience, and once again, thank you for your understanding.
Kind regards
Elite Mobile Team
Best regards,