1 reviews | Active since Jun 2017

14 Jun 2017, 11:54

Unauthorised Debit Order

<p>On the 31st of March 2017 i noticed funds going out of my bank account, i contacted the bank and they referred me to elite mobile.</p> <p>I send and email to elite mobile asking them what this was for and who gave them authorisation to *******LY deduct money from my account, to this day i have not received a response. They deducted funds again in April & May they just added more to the debit order list.</p> <p>Luc****y i work at a law firm and will be taking this further. I am absolutely fed up.</p> <p>March 2017: (Hotspotterem- ********** -3=R45, Sossquad em- ********** -5=R55, Techtrace em- ********** -4=R39) = R139.00 + 8.50 x 3</p> <p>April 2017: (Kin tel em- ********** -2=R49, Kin tel em- ********** -2=R49, Sossquad em- ********** -5=R55, Hotspotterem- ********** -3=R45, Techtrace em- ********** -4=R39) = R237 + 8.50 x 5</p> <p>May 2017: (Sossquad em- ********** -5=R55, Techtrace em- ********** -4=R39,Extremelife em- ********** -1=R99, Kin tel em- ********** -2=R49, Hotspotterem- ********** -3=R45 ) = R287 + 8.50 x 5</p> <p> </p>

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Replies (3)
Elite Mobile
Elite Mobile's reply14 Jun 2017, 11:57
Official

Good day,

Thank you for your enquiry, you will be contacted by an escalations agent shortly.

Kind Regards, Elitemobile

Best regards,

Elite Mobile
Elite Mobile's reply14 Jun 2017, 16:24
Official

Hi Alida

Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.

All value added services have been cancelled.

Should you have any further queries, please feel free to e-mail me on *** or call us on the following number ***.

We apologize for the inconvenience, and once again, thank you for understanding.

Thank you

Elite Mobile.

Best regards,

's update14 Jun 2017, 16:28
Reviewer Update

Thank you for the quick response and that we were able to resolve this matter today.