BB
Bernadine B

1 reviews | Active since Jun 2016

02 May 2017, 09:15

Unauthorised debit order

<p>My husband decided to take out a contract from elite mobile over the phone for a tablet. the tablet was never delivered to him but the debit order is going off every month for a year now. I tried to cancell the debit orders a while back with no success. </p>

0
Replies (2)
Elite Mobile
Elite Mobile's reply02 May 2017, 11:41
Official

Good Morning,

Thank you for your enquiry, you will be contacted by an escalations agent shortly.

Kind Regards, Elitemobile

Best regards,

Elite Mobile
Elite Mobile's reply02 May 2017, 13:48
Official

Hi Bernadine

Thank you for bringing this matter to our attention and allowing us the opportunity to address the issue.

We have cancelled all value added services and we have escalated to the billing department for your details to be removed.

We apologize for the inconvenience, and once again, thank you for your understanding.

Thank you

Elite Mobile.

Best regards,